Timberwolf151 Posted January 2, 2016 Share Posted January 2, 2016 So I try to install the CUE for the strafe keyboard and I get a message that tells me "The procedure entry point CM_Request_device_EjectW could not be located in the dynamic link library CFGMGR32.dll." And I do not know what else to do I have tried going to Google but have found no help there. Also at the top of the error it says "CorsairHID.exe - Entry point not found" Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted January 4, 2016 Corsair Employee Share Posted January 4, 2016 Never seen this issue before. Does the installation complete and then the message pops up? Have you tried re-downloading and running the EXE again? Link to comment Share on other sites More sharing options...
CFC Posted January 5, 2016 Share Posted January 5, 2016 I have just received a K65 RGB and after downloading and installing CUE I get exactly the same error message when trying to launch CUE. Have tried uninstalling/reinstalling/restarting to no avail. update: i have managed to get hold of an old version of CUE (1.3.70) which launches, however it prompts to update to new version (1.13.36), which upon installing receives the same error message. Additionally, when loading the old version 1.3.70 it does not detect my device (so is greyed out). Finally, when downloading the latest (1.13.36) when it gets to the stage of installing driver 2/2 I get a security message stating windows cannot verify the publisher of the driver and do i wish to proceed. If I do, install completes but error message when launching, or if i dont then the driver install fails and it uninstalls itself. Link to comment Share on other sites More sharing options...
CFC Posted January 5, 2016 Share Posted January 5, 2016 so somewhere along the line the CUE software has been updated to require CM_Request_device_EjectW in the cfgmgr32.dll file. When i open cfgmgr32.dll it does not contain this element (should sit between CM_Remove_SubTree_Ex & CM_Request_Eject_PC). Note that the old version of CUE (1.3.70) launches with no issue, so didnt require this CM_Request_device_EjectW in the cfgmgr32.dll file. I dont know what OS the OP is running but I have Vista x64 Ultimate (yes - i know), so this may potentially be the issue if vista cfgmgr32.dll doesnt support CM_Request_device_EjectW??? I struggle with dlls and apis etc so maybe someone much more learned could help us out? Link to comment Share on other sites More sharing options...
Inheritance Posted January 5, 2016 Share Posted January 5, 2016 so somewhere along the line the CUE software has been updated to require CM_Request_device_EjectW in the cfgmgr32.dll file. When i open cfgmgr32.dll it does not contain this element (should sit between CM_Remove_SubTree_Ex & CM_Request_Eject_PC). Note that the old version of CUE (1.3.70) launches with no issue, so didnt require this CM_Request_device_EjectW in the cfgmgr32.dll file. I dont know what OS the OP is running but I have Vista x64 Ultimate (yes - i know), so this may potentially be the issue if vista cfgmgr32.dll doesnt support CM_Request_device_EjectW??? I struggle with dlls and apis etc so maybe someone much more learned could help us out? Try contacting Corsair Support. They dont support vista but it shoudnt be that different to Windows 7. Link to comment Share on other sites More sharing options...
terabyte Posted January 5, 2016 Share Posted January 5, 2016 Hmm, I don't know much about the DLLs but Corsair dropped support for Windows Vista in CUE quite a while ago. What you mentioned just now might very well be the cause of the OS being dropped from the supported ones. Link to comment Share on other sites More sharing options...
BlinkyPinball Posted January 7, 2016 Share Posted January 7, 2016 I am getting the exact same error message when trying to start CUE also since one of the previous updates. And yes (I know, I know) I am also running Vista (32-bit - yes it's embarrassing...). CUE worked just fine before. I moved recently so haven't had much time to look into this problem. I do wish I could just download a previous working version so I can use the lighting on the keyboard again. The exact error is: "The procedure entry point CM_Request_device_EjectW could not be located in the dynamic link library CFGMGR32.dll." Any help would sure be appreciated. Thank you. Link to comment Share on other sites More sharing options...
terabyte Posted January 7, 2016 Share Posted January 7, 2016 I am getting the exact same error message when trying to start CUE also since one of the previous updates. And yes (I know, I know) I am also running Vista (32-bit - yes it's embarrassing...). CUE worked just fine before. I moved recently so haven't had much time to look into this problem. I do wish I could just download a previous working version so I can use the lighting on the keyboard again. The exact error is: "The procedure entry point CM_Request_device_EjectW could not be located in the dynamic link library CFGMGR32.dll." Any help would sure be appreciated. Thank you. You can find the download links for older versions in this thread: http://forum.corsair.com/v3/showthread.php?t=138472 Link to comment Share on other sites More sharing options...
BlinkyPinball Posted January 7, 2016 Share Posted January 7, 2016 Thank you Terabyte, downloading it now. I'll give it a try and report back. Appreciate the response. Link to comment Share on other sites More sharing options...
BlinkyPinball Posted January 7, 2016 Share Posted January 7, 2016 I had to run through several older versions, but eventually got to 1.8.122, which worked. Lighting is working again. I'm long, long *long* overdue to upgrade to a newer O/S so I can't really blame Corsair here. Just glad to see an older version of the software is working. Terabyte, thanks for pointing me to that thread - appreciate it. Link to comment Share on other sites More sharing options...
terabyte Posted January 7, 2016 Share Posted January 7, 2016 Glad you got it working :): Link to comment Share on other sites More sharing options...
Inheritance Posted January 7, 2016 Share Posted January 7, 2016 I had to run through several older versions, but eventually got to 1.8.122, which worked. Lighting is working again. I'm long, long *long* overdue to upgrade to a newer O/S so I can't really blame Corsair here. Just glad to see an older version of the software is working. Terabyte, thanks for pointing me to that thread - appreciate it. doesnt vista have a free upgrade path to windows 7 or 10??? And if not heres a handy tip. a shady copy or windows 7 can be found on this bay on the internet. if you install that you can actually upgrade to windows 10 with a legit key for free. Link to comment Share on other sites More sharing options...
CFC Posted January 7, 2016 Share Posted January 7, 2016 I had to run through several older versions, but eventually got to 1.8.122, which worked. Lighting is working again. I'm long, long *long* overdue to upgrade to a newer O/S so I can't really blame Corsair here. Just glad to see an older version of the software is working. Terabyte, thanks for pointing me to that thread - appreciate it. I've also managed to get CUE working on version 1.8.122. Thanks BlinkyPinball for saving me installing another whole batch of versions to test :biggrin:. Looks like this might be the last version that is fully Vista compatible. Could be worth noting somewhere up on high in this forum space - would be useful for all those fellow Vista Ludites like us to know what the last CUE/firmware combo that works for our OS is. Also thanks to Terabyte for the link to the old versions Link to comment Share on other sites More sharing options...
pepper454 Posted March 20, 2016 Share Posted March 20, 2016 Getting this error on Windows 7 Ultimate SP1 Link to comment Share on other sites More sharing options...
pepper454 Posted March 20, 2016 Share Posted March 20, 2016 fixed error by installing win32 openssl v1.0.2g light found on slproweb. was getting error "The procedure entry point ASN1_const_check_infinte_end could not be located in the dynamic link library LIBEAY32.dll." This was using CUE 1.15.36 on Win 7 ultimate sp1 64-bit. Link to comment Share on other sites More sharing options...
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