Jkeithusmc Posted December 25, 2015 Share Posted December 25, 2015 I bought the Voyager Air WiFi hard drive for my wife. We both use Apple devices, but we can not locate the app on the app store. How can I get it? Does the company even support Apple devices anymore? From what I can tell, the app is no longer in the Apple store. I go to the download page on this website and click on my product. I see the Android app to download but not the Apple one. Any ideas? I hate to have to return this. The review for the product were really good. Thank you. Link to comment Share on other sites More sharing options...
Toasted Posted December 26, 2015 Share Posted December 26, 2015 Can confirm it seems to have disappeared from the App Store. I have messaged James to look into what has happened, i highly doubt Corsair would have stopped support for their Voyager Air drives this soon. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 26, 2015 Administrators Share Posted December 26, 2015 I've messaged the person in charge of Voyager Air to find out what's going on with the app. Link to comment Share on other sites More sharing options...
NamChau Posted December 29, 2015 Share Posted December 29, 2015 Any update on this as without this app this is a useless device. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 29, 2015 Administrators Share Posted December 29, 2015 They're looking into it. Link to comment Share on other sites More sharing options...
Nge5 Posted December 30, 2015 Share Posted December 30, 2015 Hi I just got my Air2 plus. But when I search Apple App Store , nothing shows up. I installed the Android version and that works fine my other android device. Please help Thanks Link to comment Share on other sites More sharing options...
adamuk Posted January 1, 2016 Share Posted January 1, 2016 I too have just purchased a Voyager Air in the UK for use with Apple iPhone and iPad only to find that the App is not available in the appStore, that there is no UK support and the standard contact arrangements involve me providing many details which I am not happy to do given differences in US data protection. I called via Skype toll free, but got an answering machine which wanted me to leave a number, so wasn't sure if that would work or ever be used and I might just wait forever. So, what I would like to know is, does anyone know how long the investigation might take? I would have thought since the 25th was long enough for at least an update on why nothing has been reported. With no answer soon, the Air will be on it's way back to the store as not fit for purpose, as without the app it is no use to me. Thanks in advance if anyone can provide an update on this. Adam Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted January 1, 2016 Administrators Share Posted January 1, 2016 There's no news - most people are off for the holidays. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted January 4, 2016 Administrators Share Posted January 4, 2016 It's back in the App Store. https://itunes.apple.com/en/app/corsair-voyager-air/id650718402?mt=8 Link to comment Share on other sites More sharing options...
greif Posted January 26, 2017 Share Posted January 26, 2017 I just try to locate the app and got back the result: "Item Not Avalable"! Are there any solution? What's going on? Link to comment Share on other sites More sharing options...
Toasted Posted January 27, 2017 Share Posted January 27, 2017 If Technobeard has not reported it, It may be best to put in a support ticket with Corsair. https://corsair.secure.force.com/ Link to comment Share on other sites More sharing options...
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