Return policy

[on3st4b]

I Requested an RMA for my K95 on the 16th/11/2014, it was approved on the 17th/11/2014.

I sent the keyboard a year later , that's an issue from my end, however due to finantial reasons i couldn't affort an Express Replacement so i postnoted sending it since it was only 3 burned leds.

However after april 2015 more and more leds stoped working, at the time i sent the package more than 30 leds had stopped working.

And since i was still in warranty and my ticket was stil open i desided to send the keyboard on the 3rd of December 2015.

The package reached its destination on "ARRIVAL ON DELIVERY POINT 09-12-2015"

and from then and although i'm asking contantly for an update, i didn't receive anything specific.

It was today 23rd/12/2015 that i'm notified that the keyboard was not accepted, and i quote

 

"I was notified that it hast been received since the package took more than 8 months to be sent. Please contact your courier for an update."

 

Why the **** wan't it accepted ?!

It was still in warranty when i shipped it, in warranty when it reached you,

my ticket status is still open and there is nowhere any mention that i had 8 moths to send my keybarod .

And i quote from your web page :

{quote}

Corsair :

Welcome to Corsair’s Customer Service and Technical Support Center!

 

Here you can view your Tickets and FAQ articles, receive troubleshooting assistance, or request a Warranty replacement.

 

Corsair offers the following Warranty Fulfillment Options:

 

Express Replacement: To minimize down time, Corsair offers an Express Replacement RMA (Return Merchandise Authorization) process where we will ship your replacement product prior to receiving your defective product. A credit card hold equivalent to the retail cost of your unit is required. To avoid being charged, we need to receive your unit back within 10 business days from the date your Express RMA is shipped. You may also be charged if the item received is not covered under the warranty, or is a different item from what was approved.

 

Standard Replacement: Corsair will issue an approved RMA number for your return. Upon receipt of your defective unit, Corsair will ship out a replacement.

 

Accessory Product Request: Many of Corsair products have replacement accessories which will resolve the issue and prevent the need to return the entire product.

{quote}

 

My RMA From / Return Instructions :

 

{quote}

Your RMA# is xxxxx

Carefully read and follow the Corsair Product Return Instructions below to ensure the returned package is accepted by Corsair. Poorly packaged, damaged packaging or insufficient package labeling may result in the returned package being refused and returned to the sender at the sender’s expense.

 

Package Labeling:

 

Your RMA# & Return address must be clearly marked on the outside of the returning package.

Print this page and use the top half (fold or cut at the bold black line) as the return address label by securely taping to the outside of the returning package.

 

Packaging Instructions:

 

DO NOT return any Corsair product in a standard mailing envelope.

Proper return packaging includes either a padded envelope sufficient to support the product size and weight or a standard shipping box with stuffing to minimize movement during transit.

Coolers: Please note to include all fans, pump and the radiator when packing your defective unit. Missing parts will cause your RMA request to be rejected.

Memory: Please note to include the whole set/kit even if only 1 module is defective. Incomplete sets/kits or mismatches will cause a delay in your RMA request.

 

Shipping Carrier:

 

The consumer is responsible for return freight costs to Corsair. We recommend shipping your product with a carrier who provides tracking and insurance options. Corsair is not liable for lost or stolen packages.

 

Corsair Replacement Comment:

 

Upon receipt, Corsair will verify that the contents of the package match with your original RMA Request and either process your replacement order or notify you of any receipt discrepancy which will affect your replacement order. Allow up to 48 hrs for this process.

Your replacement order will be shipped via UPS services, FedEx services or DPD Services (UK only).

 

 

Thank-you for choosing Corsair!

 

If you have any questions regarding your return please contact Customer Service at:

TF: 888-222-4346 or Local: 510-657-8747 M-F, 7:00AM to 5:00PM PST, support@corsair.com

{quote}

 

I have provided all contact details, email , phone , i watch my request and ask for updates,

why wasn't i notified of this 8 months period ? and why it is not mentioned anywhere ?

and why i took you from the 9th till 23rd to inform me that the package was rejected ?

My keyboard was still in warranty when i shipped it , so why the rejection ?

I do not understand..

I've lost one month on this **** and the ~40 euros for shipping, what is going on ?

You could have locked the ticket or marked it as invalid and spare me the whole procedure.

I need an update on this and what the **** is going on ,

and what will happend to my keyboard ?

[Technobeard]

Hi, I talked to the agent. Long story short, he wasn't saying you have 8 months to send an item in. He just mis-read the date format and thought you sent it in 8 months ago.

 

We have not received your item and your tracking ID doesn't show that it was delivered. It only says "ARRIVAL ON DELIVERY POINT" for over a week. You would need to ask the shipper what that means exactly.

[on3st4b]

Thnx and sorry for going ape ****,

gonna contact the courier ASAP.