Jericho13 Posted December 19, 2015 Share Posted December 19, 2015 left ctrl up to the tilda key will not light red. tried a force update of the firmware. also it seems now that when i press the windows lock key the plus key will light up? is this pretty much an RMA? or am i missing something else to try? Link to comment Share on other sites More sharing options...
GothicCorpse Posted December 20, 2015 Share Posted December 20, 2015 got the same issue as you can see here http://forum.corsair.com/forums/showthread.php?t=154424 found out that the keys also wont show red thats why any colour that requires red just shows up as blue the ones that wont show red sometimes flicker and go purple then red and im like yeah its fixed then like 4 minute later they go blue Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted December 21, 2015 Corsair Employee Share Posted December 21, 2015 left ctrl up to the tilda key will not light red. tried a force update of the firmware. also it seems now that when i press the windows lock key the plus key will light up? is this pretty much an RMA? or am i missing something else to try? Try creating a new profile and see if that specific key is able to change to red. If not, uninstall CUE and remove the Corsair folder in appdata and reinstall it again. Link to comment Share on other sites More sharing options...
Piotrasinski Posted December 21, 2015 Share Posted December 21, 2015 Hi Im Having the same problem with my k95 rgb.Fiew of the buttons are blue and i just can not change them :( could some one please help me with it?im not shure what to do as i have all ready uninstal the software 3 times and still the same:(I have the latest firmware and software instaled.i was trying to make some new profiles and change it manualy.But about 6 buttons stay blue,i can change it to green but not red,orange etc. Do i have to send it for a RMA? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted December 21, 2015 Corsair Employee Share Posted December 21, 2015 Hi Im Having the same problem with my k95 rgb.Fiew of the buttons are blue and i just can not change them :( could some one please help me with it?im not shure what to do as i have all ready uninstal the software 3 times and still the same:(I have the latest firmware and software instaled.i was trying to make some new profiles and change it manualy.But about 6 buttons stay blue,i can change it to green but not red,orange etc. Do i have to send it for a RMA? Call into Support and have them guide you through a hard reset. This will fix the LED issue for some users. Link to comment Share on other sites More sharing options...
Piotrasinski Posted December 21, 2015 Share Posted December 21, 2015 Thank You I have just contact them but i have to call them on skype between 9am-5pm .Lets see it the support team can help me with it. Link to comment Share on other sites More sharing options...
GothicCorpse Posted December 22, 2015 Share Posted December 22, 2015 i sent a support ticket friday not had any email back yet also i cant seem to find tech support phone number for the uk ? Link to comment Share on other sites More sharing options...
terabyte Posted December 22, 2015 Share Posted December 22, 2015 Saturday and Sunday there are no peoples to reply to tickets most likely, and Monday they have to catch up with everything that has been submitted the previous days. I think they should reply to you soon at this point. Link to comment Share on other sites More sharing options...
GothicCorpse Posted December 22, 2015 Share Posted December 22, 2015 i sure hope so i plan on phoning up at like 7am pt time fingers cross hard reset works as im not a fan of not having a keyboard for about a week lol :( for rma Link to comment Share on other sites More sharing options...
GothicCorpse Posted December 22, 2015 Share Posted December 22, 2015 piotrasinski does yours sometimes flicker real fast mines sometimes go blue pink purple blue pink purple but wont just go fully red Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted December 22, 2015 Corsair Employee Share Posted December 22, 2015 i sure hope so i plan on phoning up at like 7am pt time fingers cross hard reset works as im not a fan of not having a keyboard for about a week lol :( for rma Did your ticket get responded back to? Are you being helped? Link to comment Share on other sites More sharing options...
Piotrasinski Posted December 22, 2015 Share Posted December 22, 2015 The costumer service at corasair is a 5star!Today they have send me rma with pre paid sticker .I have to say im very impressed! My one was only blue but now part of them has start working but the other part stays blue.I will be posted do Holland from UK and should be there on thursday before 12.I will keep You updated. I was hoping to do a hard reset but the technical support has advise me to RMA it as hard reset is only helping for a short time. Link to comment Share on other sites More sharing options...
GothicCorpse Posted December 22, 2015 Share Posted December 22, 2015 i did the hard reset didnt fix anything well corsair said about doing rma but they said about having my bank details so that can freeze some money incase i dont send it back in time or something weird so im not sure what i should do either try and sort it out with overclockers.co.uk or let corsair do it but main issues is i dont have a printer :( to do the rma thing Link to comment Share on other sites More sharing options...
Piotrasinski Posted December 22, 2015 Share Posted December 22, 2015 i did the hard reset didnt fix anything well corsair said about doing rma but they said about having my bank details so that can freeze some money incase i dont send it back in time or something weird so im not sure what i should do either try and sort it out with overclockers.co.uk or let corsair do it but main issues is i dont have a printer :( to do the rma thing How old is Your keyboard? Link to comment Share on other sites More sharing options...
GothicCorpse Posted December 23, 2015 Share Posted December 23, 2015 got my keyboard on the 19th September 2015 so basically new :( Link to comment Share on other sites More sharing options...
Piotrasinski Posted December 23, 2015 Share Posted December 23, 2015 In that condition im not shure if over lockers would be able to help You as i thing uo to 30 days its going to them after that periot corsair direct are responsible for any warranty repairs.But i can be wrong. My one is about year old. Link to comment Share on other sites More sharing options...
GothicCorpse Posted December 23, 2015 Share Posted December 23, 2015 ah ocuk said they will send a guy around on Tuesday to pick up the keyboard then they test it etc and then like send it to corsair then they decide if to send me a new one what could take a month ah :S Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted December 23, 2015 Corsair Employee Share Posted December 23, 2015 i did the hard reset didnt fix anything well corsair said about doing rma but they said about having my bank details so that can freeze some money incase i dont send it back in time or something weird so im not sure what i should do either try and sort it out with overclockers.co.uk or let corsair do it but main issues is i dont have a printer :( to do the rma thing Let clarify that statement for you. For a standard RMA, you will need to send in your unit first. If you would like for us to ship out the replacement first, we have an express RMA. With an express RMA, we will need a credit card to put on file so we can put a hold on it. That hold will be removed, as soon as we receive the faulty unit back. ( The funds will not be available during the hold) Link to comment Share on other sites More sharing options...
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