K70 RGB typing by itself

[teastdabeast201]

I got my K70 RGB in August of 2015. I really like the way this keyboard feels and how I can adjust its look using CUE.

 

However, earlier today I turned my computer on and noticed a random stripe of color through my keys. I thought maybe it was a CUE glitch so I updated. Nothing changed. I tried changing the bios number on the keyboard. Nothing changed.

 

Then I tried typing in a search bar and noticed nothing I type stays in the search bar for more than a second. I used CUE to see if any weird keys had assignments. Everything was looked fine so I then turned on the default key transition color when hit.

 

My left arrow key was being clicked constantly. I thought it might be stuck so I clicked it. Then in CUE the keys: all the arrows, right shift, right ctrl, delete, home, insert, and = were all being pressed.

 

I literally cannot type on this keyboard now. Please Help Me if anyone knows how to fix this.

[ScarredMecha]

Hmm it sounds like there's a short on the keyboard's PCB or something. I'd RMA it.

[teastdabeast201]

Don't I need an admin to ok me for that? Or is it as easy as calling customer service and then shipping it?

 

Also thank you for your quick reply. I have been flustered by this thing for the last couple of hours. Nice to have someone answer so quickly.

[ScarredMecha]

Create an account on Corsair's Support site and create a support ticket.

 

Here's the link to Corsair's support: https://corsair.secure.force.com/

[teastdabeast201]

Just submitted a ticket. Thank you so much for all you have done.