Toasted Posted February 2, 2016 Share Posted February 2, 2016 PM Corsair Chris and see what he can do about it. http://forum.corsair.com/v3/member.php?u=128058 Link to comment Share on other sites More sharing options...
kirayamato82 Posted February 3, 2016 Author Share Posted February 3, 2016 messaged him but no reply. Link to comment Share on other sites More sharing options...
Toasted Posted February 3, 2016 Share Posted February 3, 2016 Plug the headset into the computer via USB. Then open Devices and Printers (Control Panel) is the headset listed normally or is there an error listed for the device? Link to comment Share on other sites More sharing options...
kirayamato82 Posted February 3, 2016 Author Share Posted February 3, 2016 http://i.imgur.com/rek6Zx3.jpg dont think there are any error. Link to comment Share on other sites More sharing options...
Toasted Posted February 3, 2016 Share Posted February 3, 2016 That should be the dongle. If you scroll down, there should be another entry for the headset under "Unspecified". I noticed you also have Razer peripherals connected. I would suggest you try the update on another computer without the Razer software installed or temporarily uninstall the Razer software and see if that helps as in the past it has caused some issues with CUE if i recall correctly. Link to comment Share on other sites More sharing options...
kirayamato82 Posted February 4, 2016 Author Share Posted February 4, 2016 http://i.imgur.com/lgokxuJ.jpg ya i have it. I tried it on my laptop which is clean from razer but still the same problem. Link to comment Share on other sites More sharing options...
Toasted Posted February 5, 2016 Share Posted February 5, 2016 Is Windows, drivers for chipset, etc all up to date? Try this and see if it helps; http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html You can put the headset into bootloader mode and see if you can flash the firmware. To put the headset into bootloader mode, Press the volume rocker switch down while connecting the USB cable. When it's in bootloader mode, Windows will see the headset as a Averna AV6302 device. See; http://forum.corsair.com/v3/showthread.php?t=152196 Link to comment Share on other sites More sharing options...
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