arkwright Posted December 7, 2004 Share Posted December 7, 2004 Hi, Have always had random BSODs shutdowns since build- put it down to MS gremlins but they are now regular. Contacted my U.K. supplier who pushed me-sorry-pointed me to this site as module was 12 months + old. Have updated all bios/drivers etc and run memtest 86 with the single module in each of the 3 slots in turn. High errors in tests 2/3/4/6 smaller in 1/5/7/8 in each of the slots. MB MSI 648max (ms6585) CPU P4 2.4 Graphics Hercules ATI8500DV AGP Bios Settings AGP aper size -128MB Dram cas latency –by spd Timing setting mode –Fast MA 1T/2T – Auto Cpu/Dram freq ratio –By spd Cpu freq – greyed out showing 133mhz Dram freq – greyed out showing 167mhz Auto detect CPU fsb – enabled AGP/PCI freq – 66/33 CPU multiple factory –locked Unused pci slot/dimm clock-stop Dram vcore- 2.6volts CPU vcore – Auto Mdule no XMS2702v1.3 024446 J47.247 Pc used for office apps/net please advice- Thanks P.S. Keep trying to post this on warranty board but it would not accept? So e mailed as well Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 8, 2004 Corsair Employees Share Posted December 8, 2004 I would suggest testing the module or modules in another MB if possible. But I have no problem replacing your modules. Please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! Link to comment Share on other sites More sharing options...
arkwright Posted December 8, 2004 Author Share Posted December 8, 2004 Thanks for prompt response Only other PC's to hand are older and will not take memory, other friends tooo scared to open their precious Dells!! Have sent request for RMA no. but is going to be problematic mail wise over the Christmas period.Any chance of okaying Boston(UK distributor) who supply overclockers.co.uk to to send part to overclockers to send to me so my pc is not down till the new year. Self employed -use it for work. Regards arkwright Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 8, 2004 Corsair Employees Share Posted December 8, 2004 Please talk to your reseller, as most off shore resellers will take care of their own RMA's. But if they will not help; you would have to send them to us directly. And for the record, we replace all RMA's with new modules, so there is no excuse for any reseller not helping their customers with an RMA. Link to comment Share on other sites More sharing options...
arkwright Posted January 11, 2005 Author Share Posted January 11, 2005 New RMA'd module rec'd today.Fitted PC will not boot consistantly sometimes get bios screen then nothing on monitor,sometimes won't boot at all, occasionally boots all the way then will not restart fully reverting back to above problems.Have cleared bios resetting to optimal/original/high performance settings in that order..still getting above faults.Have tried module in other slots and just the same results.Put borrowed PC2100 2 modules back in worked 1st time.Well dismayed after having to send back to US from UK. Any thoughts P.S.NEW MODULE xms2702v1.2 original xms 2702v1.3 any bearing on the problem?? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 11, 2005 Corsair Employees Share Posted January 11, 2005 That would suggest another problem with your system, can you test the modules in another system? Link to comment Share on other sites More sharing options...
arkwright Posted January 12, 2005 Author Share Posted January 12, 2005 Will try this week, if works on another pc where do i go from here? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 12, 2005 Corsair Employees Share Posted January 12, 2005 Lets see what happens, but I would not have a problem replacing them again if needed and we will pay the freight if you RMA'ed them with us directly! Link to comment Share on other sites More sharing options...
arkwright Posted January 12, 2005 Author Share Posted January 12, 2005 OK managed to get a local dealer to quickly check module, do not know what his setup is but he fit the module and it booted /restarted ok 3 times??? So to recap have had original cmx512-2700c2pt for over a year working but lateley with bsods hence rma, machine running at moment perfectly albeit slower with 2 modules of non descript 256 pc2100(on temporary loan from friend). New 2700 c2pt errors in boot/restart as in last post - never done that before.... don't get it??? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 12, 2005 Corsair Employees Share Posted January 12, 2005 Please call our Tech support at 888-222-4346 and Dial "3" that will take you right to tech support. Link to comment Share on other sites More sharing options...
arkwright Posted January 30, 2005 Author Share Posted January 30, 2005 Please call our Tech support at 888-222-4346 and Dial "3" that will take you right to tech support. Did that January 13th , spoke to good guy named John case #30982. Ended up in the same position no matter what we tried ie worse than originally in that pc would not boot etc.Contacted Georgette Robinson (rma original contact) and sent her mail with full details of conversation with John of which I do not think i should post on this forum.Have had no reply and since then i have mailed her again twice again ccing to the other ram guy she got to mail me . no reply???? Please advise Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 1, 2005 Corsair Employees Share Posted February 1, 2005 Please send the email to me ramguy@corsairmemory.com and I will see they get it first thing in the morning! Customer Service answers emails normally before 10AM every day! You might send an email to your self and make sure your mail settings are set properly! Link to comment Share on other sites More sharing options...
arkwright Posted February 1, 2005 Author Share Posted February 1, 2005 Please send the email to me ramguy@corsairmemory.com and I will see they get it first thing in the morning! Customer Service answers emails normally before 10AM every day! You might send an email to your self and make sure your mail settings are set properly! Have done so with request for read receipt and delivery confirmation thanks Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 1, 2005 Corsair Employees Share Posted February 1, 2005 If your name is Mark you should have a reply from me! If not please let me know! Link to comment Share on other sites More sharing options...
arkwright Posted February 2, 2005 Author Share Posted February 2, 2005 Thanks for the chat on the phone, hope Georgette can help out. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 2, 2005 Corsair Employees Share Posted February 2, 2005 I am sure she will do everything she can to help you. But please let me know! Link to comment Share on other sites More sharing options...
arkwright Posted February 11, 2005 Author Share Posted February 11, 2005 Hi, Been working away for 8days and expected a reply from Georgette regarding details you were passing on to her.Have just checked forum and e-mail and no word?? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 11, 2005 Corsair Employees Share Posted February 11, 2005 I am sorry I cannot find your email there is just too many. Can you give us a call at 888-222-4346 and Dial "0" that will take you right to customer Service. Link to comment Share on other sites More sharing options...
arkwright Posted February 13, 2005 Author Share Posted February 13, 2005 I am sorry I cannot find your email there is just too many. Can you give us a call at 888-222-4346 and Dial "0" that will take you right to customer Service. Can you send me a link/mail address direct for Georgette my specific request has been forwarded to her for her supervisors approval twice now but with no reply, so to go through the whole thing again on the phone would take ages, i'll just send her the relevant e mails thanks Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 14, 2005 Corsair Employees Share Posted February 14, 2005 rma@corsairmemory.com or warranty@corsairmemory.com either address go directly to her. Link to comment Share on other sites More sharing options...
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