s4d Posted November 21, 2004 Share Posted November 21, 2004 I purchased a Gigabyte K8NSNXP-939 motherboard, Corsair TWINX 1024-3200LLPT and an AMD Athlon64 3500+ CPU about 2 months ago. I have had nothing bout problems with the system (and the company that I purchased it from). The first motherboard failed within a week, so off it went back to Scan Computers; Two weeks later (after a lot of e-mails and phone calls) another MB turned up. Ran it for about two weeks, during this time it was unstable; tried different O/S versions (I use Linux) same problems, lots of Ops!!! at different memory locations. So sent it back. Scan said there was no fault or compatibility issues it was Linux. After a lot's of e-mails and phone calls to Scan stating that it is not my O/S, it is a hardware or a compatibility issue. Their response was it is up to me to find and prove it, nice of them. Next thing it is returned with a new CPU as they had found a fault with the CPU. Put it all together and back to get an unstable system again. :(: After looking at the forums I have set the memory to this: Dim Voltage to +.2 Volts: CAS Latency CL=2.0 Row Cycle Time tRC Bios Default Row Refresh Cyc Time tRFC Bios Default Ras# to CAS# delay tRCD 3 Row to Row delay Bios Default Min Ras# Active Time tRAS 6 Row Precharge Time tRP 2 Write Recovery Time Bios Default Write to Read delay Bios Default Read to Write Delay Bios Default Refresh Period tREF Bios Default Enable 2T Timing Disabled I have noticed that it is only stable when not in “Dual Channel” mode. With the DIMMS in slots 1 & 3 prime95 had been running for 2 days. In slots 1 & 2 fails prime95 straight away. Beginning a continuous self-test to check your computer. Please read stress.txt. Hit ^C to end this test. Test 1, 4000 Lucas-Lehmer iterations of M19922945 using 1024K FFT length. FATAL ERROR: Rounding was 0.5, expected less than 0.4 Hardware failure detected, consult stress.txt file. Torture Test ran 1 minutes - 1 errors, 0 warnings. In slots 3 & 4 the system will panic on the way up. but memtest86 runs fine in what ever slots I put the memory in. Now the rambling is done. Did I purchase the right memory? Could this be a memory / compatibility problem or is it another buggered MB? As the MB is the cheapest of the 3 components what other 939 motherboards work with this memory as I think that Scan will not change it again and I will have to purchase another one. :mad: Link to comment Share on other sites More sharing options...
Wired Posted November 21, 2004 Share Posted November 21, 2004 There's a big thread around here about that board. Long story short, for some updating to the latest BIOS has helped, others swear it's the board itself. Test your other components in a different setup to make sure they're fine. Link to comment Share on other sites More sharing options...
s4d Posted November 21, 2004 Author Share Posted November 21, 2004 I have just been looking at the problems that other people have been having and there are a lot. It looks like either the MB is Cra? or it is incompatible.:(: : Unfortunately I don't have a spare CPU, motherboard or memory, lying around to test each component; so I will have to purchase something first. I am thinking of the motherboard as it is the cheapest thing to buy. I am looking at the following: Abit AV8 3RD Eye (Socket 939) MB Asus A8V Rev.2 Deluxe (Socket 939) Wireless Edition MB MSI K8N Neo2 Platinum (Socket 939) MB or MSI K8N Neo2-54G Platinum Wi-Fi Edition (Socket 939) MB. Do you know if the Corsair TWINX 1024-3200LLPT memory that I have purchased is compatible with these motherboards? Also do you know anything about them? Do you also understand why memtest86+ works fine in a “dual channel” setup but nothing else? Thanks Link to comment Share on other sites More sharing options...
Wired Posted November 22, 2004 Share Posted November 22, 2004 It should be compatible with all of them, and memtest86+ is compatible with any setup. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 22, 2004 Corsair Employees Share Posted November 22, 2004 You might go to http://www.memtest.org and get the latest version. Link to comment Share on other sites More sharing options...
s4d Posted November 22, 2004 Author Share Posted November 22, 2004 I am using v 1.30 of memtest; 48 hours later and not 1 error. I am also using the F6 BIOS. Would you expect to see such a difference between 48 hours of memtest working and under a minute of prime95 failing? s4d Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 22, 2004 Corsair Employees Share Posted November 22, 2004 Is the system stable in windows or just that it's failing Prime 95? Link to comment Share on other sites More sharing options...
s4d Posted November 23, 2004 Author Share Posted November 23, 2004 Hi mate, prime fails in windows or linux when in Dual Channel mode and is OK on both O/S when in single channel mode. It does look like you are getting a lot of questions about this board. s4d SuSE Linux 9.1 64bit AMD 64 3500+ 939 Gigabyte 939 K8NSNXP Corsair TWINX1024-3200LLPT LOT # 0419233-2 NVidia GeForce FX5900 Audigy 2 ZS Antec P160 Akasa PaxPower 460W LG DVD 8X Dual Layer 19" Sharp LCD 2 * 120GB HDS ATA100 2 * 160GB Maxtor SATA Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 23, 2004 Corsair Employees Share Posted November 23, 2004 I would make sure that the Bios you have are new enough to support your CPU. If it is then I would try and RMA the CPU and see if that will solve the issue. If you like we can try replacing your modules, but from what you have posted, it sounds like there is some other issue. Link to comment Share on other sites More sharing options...
s4d Posted November 23, 2004 Author Share Posted November 23, 2004 Thanks for the help / support so far. I am going to send it all back to Scan on Thursday. I have already had 2 MB's and 2 CPU's, I think it is another MB. If it comes back with them saying it is all OK then I will take you up on the RMA offer. As I am in the UK is it the same procedure and return address ? Although I purchased the memory only 2 months ago can you see from the number if it is old? If so does that make a difference. regards paul Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 24, 2004 Corsair Employees Share Posted November 24, 2004 Please talk to your reseller about replacing the modules. And I would suggest you contact the MB maker for the latest bios as well. Link to comment Share on other sites More sharing options...
s4d Posted November 27, 2004 Author Share Posted November 27, 2004 Hi RAM Guy, Just spoke to Scan computers who have said that they will not RMA the memory. Am I stuck now or is there a Corsair contact in the UK that will replace the DIMM's? A feed up and pissed off guy who would say to any one DON'T USE SCAN COMPUTERS IN THE UK IF YOU WANT ANY FORM OF SERVICE. paul Link to comment Share on other sites More sharing options...
Wired Posted November 27, 2004 Share Posted November 27, 2004 Did they say why they wouldn't RMA it? Either way you can just RMA it directly to Corsair (USA). Link to comment Share on other sites More sharing options...
s4d Posted November 27, 2004 Author Share Posted November 27, 2004 Yep, but the reason is very strange. They don't believe that you would do it?????? I am guessing they are just lazy Ba*?"?ds..... I'll send it you direct then. Thanks. Link to comment Share on other sites More sharing options...
Wired Posted November 27, 2004 Share Posted November 27, 2004 ... If you like we can try replacing your modules ... Tell them to read this thread, as Ram Guy basically approved the RMA 4 days ago. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 29, 2004 Corsair Employees Share Posted November 29, 2004 Thanks wired, yes I would ask them to read this thread and or if you like you can submit the RMA directly. To Scan, we replace all RMA's with new modules for the life of the module no matter if you are a reseller or an end user... Link to comment Share on other sites More sharing options...
wesleyaldred Posted December 7, 2004 Share Posted December 7, 2004 S4D, I am writing in response to your messages within this thread, of which have caused great concern here at Scan Computers. I have looked through your history with Scan Computers and all of the notes logged therein. I have to say at no point are there any logged notes stating we were unwilling to accept back from you any sticks of memory. As a company we are always willing to assist our customers in any way possible. Should you wish to contact our Returns Dept then we WILL issue an RMA for you to return these sticks of memory,we have no reason at all to doubt that Corsair will assist us, as Corsair always take back every item returned from us, so i see no reason why you would ever have been told that we don't beleive Corsair would take the memory back. Please contact our Returns Dept on 0870 755 4747, quote reference OLQ234862 and any advisor will assist you instantly. Should you have any further issues you wish to dicuss then you can reach me directly via wesley@scan.co.uk. Kind Regards Wesley Aldred Returns Manager Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 8, 2004 Corsair Employees Share Posted December 8, 2004 Mr. Wesley Aldred I would like to thank you for taking the time to post your concerns, and I did not think that was Scans response, as they have had a great reputation with us. At any rate, please let me know if there is ever anything I can do to help you and or our customers. Have a Great Day! S4D You have an official responce from Scans Returns manager, please let me know how you make out and or if you need any help. But I think they will help you with out problems. Link to comment Share on other sites More sharing options...
s4d Posted December 9, 2004 Author Share Posted December 9, 2004 I am not going to get into bickering in public about this so I will call you on Friday with all the facts etc.... I will let you know how it goes. PS Can I PLEASE get my system back soon as we are going into the third week of Scan having it..... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 10, 2004 Corsair Employees Share Posted December 10, 2004 wesleyaldred, Please do your best to follow up with this customer, and please let us know if you need any help. 888-222-4346 then press or choose option “3” to get to us. If you get our Voice mail press "0" and ask C/S to forward you to a Supervisor Or email me at ramguy@corsairmemory.com with your # and I will be happy to call you both if needed. Also please note, the first message sounds like voice mail but it will ring first. Link to comment Share on other sites More sharing options...
s4d Posted December 15, 2004 Author Share Posted December 15, 2004 Guys I have now spoken to Wesley of Scan who has sorted out the clerical error. Wesley has been helpful in sorting out the problems, so after 2 Faulty CPU's and 2 Faulty Motherboards I have stared from scratch. I am n ow running the Asus A8V Motherboard and guess what!!!!! no problems. I have been running prime95 for 2 days all is OK. So if I was you and your still getting problems try to get your motherboard replaced with a different one. Thanks RAM Guy and Wired for you help, along with Wesley for being flexible and sorting out the problem from Scan. S4D :D: :D: :D: :D: Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 15, 2004 Corsair Employees Share Posted December 15, 2004 Thanks for letting us know. And thank you Wesley! I hope you all have a great Christmas and a happy new year! :cool: Link to comment Share on other sites More sharing options...
Wired Posted December 15, 2004 Share Posted December 15, 2004 No problemo! Link to comment Share on other sites More sharing options...
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