BenChurch Posted November 15, 2004 Share Posted November 15, 2004 I have a CMX512-3200C2 XMS3202v1.1 memory stick and it is not being recognised by my motherboard. I have tested the memory in another motherboard as well and it still didn't work. I am 100% certian the module is bad. How can I get an RMA on this product? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 16, 2004 Corsair Employees Share Posted November 16, 2004 Please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! Link to comment Share on other sites More sharing options...
BenChurch Posted November 27, 2004 Author Share Posted November 27, 2004 why doesn't anybody reply to my emails or RMA request forms? Link to comment Share on other sites More sharing options...
Wired Posted November 27, 2004 Share Posted November 27, 2004 Well if you sent them on the 24th or later, the holiday would've interfered. If before, then there shouldn't be a reason. I assume you email is working, correct? Which email addresses have you emailed to? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 28, 2004 Corsair Employees Share Posted November 28, 2004 Sorry for the trouble, you should get a reply with in 24 hours excluding weekends and holidays. Please follow this link and send an email manually. Link to comment Share on other sites More sharing options...
BenChurch Posted November 29, 2004 Author Share Posted November 29, 2004 I sent a request to warranty@corsairmemory.com on the 26th with my excel rma form atached. When can I expect a reply? Link to comment Share on other sites More sharing options...
Wired Posted November 29, 2004 Share Posted November 29, 2004 Today or tomorrow, as they may be a bit backed up due to the extended weekend. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 29, 2004 Corsair Employees Share Posted November 29, 2004 Ben, Again we are not open on the weekends and we were closed Thursday and Friday due to Thanksgiving, but you should get a reply by about 2:00PM this afternoon pacific time. If you do not get a reply, please send the email again and CC it to Ramguy@corsairmemory.com and I will see that it gets taken care of! Link to comment Share on other sites More sharing options...
BenChurch Posted December 1, 2004 Author Share Posted December 1, 2004 I re-sent. Thanks! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 1, 2004 Corsair Employees Share Posted December 1, 2004 Ben have you got a reply from Customer Service? If not please call them at 888-222-4346 and dail "0" that will get you ruight to Customer Service. Link to comment Share on other sites More sharing options...
BenChurch Posted December 13, 2004 Author Share Posted December 13, 2004 Yes, I got an email back from them the next day, shipped my memory and got a new module back in a week. You guys have the best tech support I've ever had. from now on I'm buying nothing but corsair. Thanks alot! Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 14, 2004 Corsair Employees Share Posted December 14, 2004 Well thank you. And I assume that you are up and running now? Please let us know if you have any questions! Link to comment Share on other sites More sharing options...
BenChurch Posted December 15, 2004 Author Share Posted December 15, 2004 yes, everything runs great. thanks for the help Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 15, 2004 Corsair Employees Share Posted December 15, 2004 N.P. and thanks for letting me know! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.