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CUE shows malfunction


maverick10069

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just picked up a new k65 RGB and under device on CUE it shows device malfunction, tried every way possible too correct the issue usb 2.0 usb 3.0, all usb ports on the pc, either does not detect the KB at all or shows malfunction.

tried both versions of the CUE software, multiple times! no change, KB working under default profile and leds also working for default, typing with it now so yeah fun! cannot upgrade firmware through CUE and get nothing on profile tab at all cannot even click on it,spent nearly all day yesterday trying to get this too work, about ready to give up and return it, $150 for a keyboard should not be this much of a hassle.

system spec below.............................

::: BIOS

Name : Phoenix - AwardBIOS v6.00PG

Manufacturer : Phoenix Technologies, LTD

Version : Nvidia - 42302e31

 

::: Motherboard

Product name : 122-CK-NF68

Manufacturer : EVGA

 

::: CPU

Name : Intel® Core2 Quad CPU Q6600 @ 2.40GHz

Description : x64 Family 6 Model 15 Stepping 11

Frequency : 2400

Number of cores : 4

Number of logical processors : 4

 

::: Physical memory (is actually Corsair XMS PC12800 RAM)

Manufacturer : None

Speed : 800

Form factor : DIMM

Memory type : DRAM

Capacity : 1024 MB

 

Manufacturer : None

Speed : 800

Form factor : DIMM

Memory type : DRAM

Capacity : 1024 MB

 

Manufacturer : None

Speed : 800

Form factor : DIMM

Memory type : DRAM

Capacity : 1024 MB

 

::: USB Controller

Name : Standard Enhanced PCI to USB Host Controller

Manufacturer : (Standard USB Host Controller)

 

Name : Standard OpenHCD USB Host Controller

Manufacturer : (Standard USB Host Controller)

 

::: OS

Name : Microsoft Windows 8.1 Pro

Architecture : 32-bit

Service pack version, major : 0

Service pack version, minor : 0

 

::: User properties

Is run under administrator : no

User has administrator privileges : yes

 

::: Video hardware

Adapter name : NVIDIA GeForce GTX 550 Ti

Driver files : nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll

Driver version : 9.18.13.4709

RAM : 1024 MB

 

Adapter name : NVIDIA GeForce GTX 750 Ti

Driver files : nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll

Driver version : 9.18.13.4709

RAM : 2048 MB

Max refresh rate : 75

Min refresh rate : 56

 

::: Displays

Name : Generic PnP Monitor

Resolution : 1280 x 1024

Refresh rate : 60

Color depth : 32

Connected to : NVIDIA GeForce GTX 750 Ti

 

::: Storage

Model : ST380817 AS SCSI Disk Device

Interface type : SCSI

Manufacturer : (Standard disk drives)

Size : 74.5304 GB

 

Model : WDC WD15 00HLFS-01G6U SCSI Disk Device

Interface type : SCSI

Manufacturer : (Standard disk drives)

Size : 139.733 GB

 

::: Chipset

 

::: Corsair devices

: No device found.

 

::: Keyboard layouts

Language ID : 0x1033

Layout ID : 0x1033

Name : English

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