Jump to content
Corsair Community

Warranty question for unfortunate UK Customer


flashcurd

Recommended Posts

O.k. So I have a set of Corsair TwinX memory modules both of which are faulty. I have emailed the RamGuy about it and he concurrs that the RAM needs to be replaced. The problem is that I live in the UK. Ordinarily I would simply send the RAM back to the place I bought it from and get it replaced but they ceased trading in July last year. Can i post my RAM to you in America to get it replaced? If so would there be any charge because of having to ship the replacement RAM back to England?

 

Thanks

Link to comment
Share on other sites

  • Corsair Employees
I'm sorry, can you please give me your email address; since I can not recall emailing you. If we haven't talked yet then; can you tell me the exact model# of your memory module and the make and model of MB you have along with the CPU speed and it’s FSB as well? In addition, please tell me if you have the latest BIOS installed on your system and the bios settings you have set for both CPU and memory and any performance settings that you may have set?
Link to comment
Share on other sites

Complete email conversation quoted below

 

Dear Sir,

 

Please send us an email with a copy of the

(http://www.corsairmemory.com/main/rma_request.xls.) Form or all of your

info name address and phone# and the Module part# and email it to

Rma@corsairmemory.com. If after 1 day or 24 hours, excluding weekends and

holidays, you do not get the rma please email the same to

warranty@corsairmemory.com and we will help to resolve it.

 

- Hide quoted text -

 

Best regards,

Ram Guy

ramguy@corsairmmemory.com

Corsair Memory Technical Support

Corsair Micro Inc.

Corsair Corporate Headquarters

44141 S. Grimmer Blvd.

Fremont, CA. 94538

(510) 657-8747 Tel

(510) 657-8748 Fax

http://www.corsairmemory.com

http://www.asktheramguy.com

When and/or if you reply to an email please include all previous emails.

 

----- Original Message -----

From: "Dom Crossley" <crossleydominic@gmail.com>

To: "Ram Guy" <ramguy@corsairmemory.com>

Sent: Thursday, October 21, 2004 12:11 AM

Subject: Re: Bad stick of XMS 3200 TwinX Ram

 

>I have done all of that. My system has been running flawlessly for

> the past 18 months and i have just started having problems with the

> RAM. As i stated in my original email, i have run memtest AND the

> windows memnory diagnostic tool and i get the same error. My RAM needs

> to be replaced and I would like know how this is going to happen given

> the situation outlined in my first email

>

>

> On Wed, 20 Oct 2004 14:59:44 -0700, Ram Guy <ramguy@corsairmemory.com>

> wrote:

>>

>>

>>

>> Dear Sir,

>>

>>

>>

>> Please make sure that you have the latest BIOS for your MB and load

>> Setup/optimized default settings, and try the following BIOS settings;

>>

>> TwinX1024 or TwinX512-3200LL

>>

>> SoftMenu SetUp

>>

>> CPU Freq: 200

>>

>> DRAM Clock: 400 MHz

>>

>> CPU/DRAM ratio: 1:2

>>

>> Memory or Dim Reference voltage: 2.75 Volts

>>

>> AGP Voltage: Default *unless you have ATI 9200 or 9600 then 1.6 Volts

>> suggested!*

>>

>> Advanced/Chipset

>>

>> Configure Dram timing by SPD: Disabled/User define

>>

>> SDRAM CAS Latency: 2T

>>

>> SDRAM RAS to CAS Delay (tRCD): 3T

>>

>> SDRAM Row Precharge (tRP): 2T

>>

>> SDRAM Active to Precharge Delay (tRAS): 6T

>>

>> SDRAM Burst Length: 8

>>

>> All other settings should be set to default settings!Then please test

>> them

>> one at a time with http://www.memtest.org and let's make sure it's not some

>> other

>> issue! I would run the test for at least 2-3 passes to be sure!

>>

>>

>>

>> Best regards,

>> Ram Guy

>> ramguy@corsairmmemory.com

>> Corsair Memory Technical Support

>> Corsair Micro Inc.

>> Corsair Corporate Headquarters

>> 44141 S. Grimmer Blvd.

>> Fremont, CA. 94538

>> (510) 657-8747 Tel

>> (510) 657-8748 Fax

>> http://www.corsairmemory.com

>> http://www.asktheramguy.com

>> When and/or if you reply to an email please include all previous emails.

>>

>> ----- Original Message -----

>> From: "Dom Crossley" <crossleydominic@gmail.com>

>> To: "Ram Guy" <ramguy@corsairmemory.com>

>> Sent: Wednesday, October 20, 2004 1:40 AM

>> Subject: Re: Bad stick of XMS 3200 TwinX Ram

>>

>> > The model number of the RAM is CMX512-3200LLPT and is part of a TwinX

>> > set.

>> > The motherboard i am using is a an Abit IC7-G MaxII

>> > The CPU is a 3.0GHz P4 Northwood with HT. Front side bus was set to

>> > 800mhz but now i can now longer run in Dual DDR mode the FSB is set to

>> > 400mhz.

>> > I do have the latest BIOS installed. The CPU and RAM settings are set

>> > to default. RAM timings are by SPD. No other performance settings

>> > are set and I have not overclocked this system ever.

>> >

>> > Thanks

>> >

>> > On Tue, 19 Oct 2004 17:13:35 -0700, Ram Guy <ramguy@corsairmemory.com>

>> wrote:

>> >>

>> >>

>> >> Dear Sir,

>> >>

>> >> Can you tell me the exact model# of your memory module and the make

>> >> and

>> >> model of MB you have along with the CPU speed and it's FSB as well? In

>> >> addition, please tell me if you have the latest BIOS installed on your

>> >> system and the bios settings you have set for both CPU and memory and

>> >> any

>> >> performance settings that you may have set?

>> >>

>> >> Best regards,

>> >> Ram Guy

>> >> ramguy@corsairmmemory.com

>> >> Corsair Memory Technical Support

>> >> Corsair Micro Inc.

>> >> Corsair Corporate Headquarters

>> >> 44141 S. Grimmer Blvd.

>> >> Fremont, CA. 94538

>> >> (510) 657-8747 Tel

>> >> (510) 657-8748 Fax

>> >> http://www.corsairmemory.com

>> >> http://www.asktheramguy.com

>> >> When and/or if you reply to an email please include all previous

>> >> emails.

>> >>

>> >>

>> >>

>> >> ----- Original Message -----

>> >> From: "Dom Crossley" <crossleydominic@gmail.com>

>> >> To: <ramguy@corsairmemory.com>

>> >> Sent: Tuesday, October 19, 2004 1:44 AM

>> >> Subject: Bad stick of XMS 3200 TwinX Ram

>> >>

>> >> > Hello,

>> >> >

>> >> > I recently ran some memory tests (memtest86 AND Windows Memory

>> >> > Diagnostic) and both programs told me that one of my sticks of ram

>> >> > contains an error. I live in England and would like to know your

>> >> > warranty policy regarding customers living in the UK. Will i still

>> >> > be

>> >> > able to send the faulty ram stick back to you for replacement? I

>> >> > cannot return the product to the company i bought it from because

>> >> > they

>> >> > have ceased trading (formerly theoverclockingstore.co.uk). I bought

>> >> > the ram sticks in May 2003 and have had no problems up to now.

>> >> >

>> >> > Thanks

>> >> >

>> >> > Dominic Crossley

>> >> >

>> >> >

>> >>

>> >>

>> >

>> >

>

>

Link to comment
Share on other sites

  • Corsair Employees

We had already given you instructions to get your modules replaced, so I guess I do not understand your question.

Please send us an email with a copy of the

(http://www.corsairmemory.com/main/rma_request.xls.) Form or all of your info; name, address and phone# and the Module part# and email it to

Rma@corsairmemory.com. If after 1 day or 24 hours, excluding weekends and

Holidays, you do not get the RMA please email the same to

warranty@corsairmemory.com and we will help to resolve it.

Link to comment
Share on other sites

I've recently sent my RAM back to California from the UK. Would recommend you use 'AirSure' service from any main UK postoffice. I posted mine on Tuesday 9th November, it arrived at Corsairs CA offices at 10:58am on Monday 15th November.

 

Also would recommend that you pay the extra £1 to increase insurance cover from £ 30 to (in my case £ 300). Total cost for the insurance + weight of a cardboard box + sponge packing + memory - was around £8.

 

Insured, Good value, pretty quick and you can trace your package electronically at http://www.RoyalMail.com

 

Now hopefully those nice folks at Corsair will get some replacements out to me soon ! :biggrin:

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...