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Can't launch Corsair Gamning Software after installation for K70 RGB

SiliconApex

By SiliconApex
in Keyboards and Mice

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SiliconApex

SiliconApex

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I have tried uninstalling and reinstalling the CUE package multiple times trying to get it to work with my K70 RGB that just arrived.

 

Each time I open the Corsair Gaming Software I get a dialog box that says:

"CorsairHID.exe - No Disk

There is no disk in the drive. Please insert a disk into drive \Device\Harddisk3\DR3."

The program then crashes and I can't even get to a launch screen. It offers options to "Cancel," "Try Again," or "Continue"; all of which cause the program to exit.

 

The installer gives no errors and similarly the repair function of the installer has been run a few times with no effect. I'm running Windows 7 64-bit.

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SiliconApex

SiliconApex

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I was able to figure out a temporary fix. Here's an update in case anyone else has this problem:

 

My computer has an internal SD card reader that is wired directly to a USB port on the motherboard. For whatever reason, disabling the SD card reader in Device Manager made this go away and the software launched properly. However, if I re-enable the device I am again unable to launch the Corsair software.

 

My guess is that it is a software bug that is causing it to ping nonexistent files on removable drives (in this case, the SD card) that aren't there.

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SiliconApex

SiliconApex

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It's just identifying as "generic" and offers nothing in the way of manufacturer information. Here is the error log in case this is helpful to anyone at Corsair:

 

[Warning] module:CorsairHID.exe (kernel\qobject.cpp:4600, bool __cdecl QObject::disconnectImpl(const class QObject *,void **,const class QObject *,void **,const struct QMetaObject *)) - QObject::disconnect: Unexpected null parameter

[Warning] module:CorsairHID.exe (kernel\qobject.cpp:4600, bool __cdecl QObject::disconnectImpl(const class QObject *,void **,const class QObject *,void **,const struct QMetaObject *)) - QObject::disconnect: Unexpected null parameter

[Warning] module:CorsairHID.exe (kernel\qobject.cpp:4600, bool __cdecl QObject::disconnectImpl(const class QObject *,void **,const class QObject *,void **,const struct QMetaObject *)) - QObject::disconnect: Unexpected null parameter

[Warning] module:CorsairHID.exe (kernel\qobject.cpp:4600, bool __cdecl QObject::disconnectImpl(const class QObject *,void **,const class QObject *,void **,const struct QMetaObject *)) - QObject::disconnect: Unexpected null parameter

[Warning] module:CorsairHID.exe (kernel\qobject.cpp:4600, bool __cdecl QObject::disconnectImpl(const class QObject *,void **,const class QObject *,void **,const struct QMetaObject *)) - QObject::disconnect: Unexpected null parameter

[Warning] module:CorsairHID.exe (kernel\qwidget.cpp:9228, void __thiscall QWidget::setLayout(class QLayout *)) - QWidget::setLayout: Attempting to set QLayout "" on ScriptEditorWidget "DialogWrapper", which already has a layout

[Warning] module:CorsairHID.exe (kernel\qobject.cpp:4600, bool __cdecl QObject::disconnectImpl(const class QObject *,void **,const class QObject *,void **,const struct QMetaObject *)) - QObject::disconnect: Unexpected null parameter

[Warning] module:CorsairHID.exe (kernel\qobject.cpp:4600, bool __cdecl QObject::disconnectImpl(const class QObject *,void **,const class QObject *,void **,const struct QMetaObject *)) - QObject::disconnect: Unexpected null parameter

[Warning] module:CorsairHID.exe (kernel\qobject.cpp:4600, bool __cdecl QObject::disconnectImpl(const class QObject *,void **,const class QObject *,void **,const struct QMetaObject *)) - QObject::disconnect: Unexpected null parameter

[Warning] module:CorsairHID.exe (kernel\qobject.cpp:4600, bool __cdecl QObject::disconnectImpl(const class QObject *,void **,const class QObject *,void **,const struct QMetaObject *)) - QObject::disconnect: Unexpected null parameter

[Warning] module:CorsairHID.exe (kernel\qobject.cpp:4600, bool __cdecl QObject::disconnectImpl(const class QObject *,void **,const class QObject *,void **,const struct QMetaObject *)) - QObject::disconnect: Unexpected null parameter

[Warning] module:CorsairHID.exe (kernel\qobject.cpp:2145, void __cdecl err_method_notfound(const class QObject *,const char *,const char *)) - QObject::connect: No such slot ProfilesWidget::OnProfileCommandsMenuShow()

[Warning] module:CorsairHID.exe (kernel\qobject.cpp:2161, void __cdecl err_info_about_objects(const char *,const class QObject *,const class QObject *)) - QObject::connect: (receiver name: 'ProfilesWidget')

[Warning] module:CorsairHID.exe (kernel\qwidget.cpp:2966, void __thiscall QWidget::insertAction(class QAction *,class QAction *)) - QWidget::insertAction: Attempt to insert null action

[Warning] module:CorsairHID.exe (kernel\qobject.cpp:4600, bool __cdecl QObject::disconnectImpl(const class QObject *,void **,const class QObject *,void **,const struct QMetaObject *)) - QObject::disconnect: Unexpected null parameter

[Warning] module:CorsairHID.exe (kernel\qobject.cpp:4600, bool __cdecl QObject::disconnectImpl(const class QObject *,void **,const class QObject *,void **,const struct QMetaObject *)) - QObject::disconnect: Unexpected null parameter

[Warning] module:CorsairHID.exe (kernel\qobject.cpp:4600, bool __cdecl QObject::disconnectImpl(const class QObject *,void **,const class QObject *,void **,const struct QMetaObject *)) - QObject::disconnect: Unexpected null parameter

[Warning] module:CorsairHID.exe (kernel\qobject.cpp:4600, bool __cdecl QObject::disconnectImpl(const class QObject *,void **,const class QObject *,void **,const struct QMetaObject *)) - QObject::disconnect: Unexpected null parameter

[Warning] module:CorsairHID.exe (kernel\qobject.cpp:4600, bool __cdecl QObject::disconnectImpl(const class QObject *,void **,const class QObject *,void **,const struct QMetaObject *)) - QObject::disconnect: Unexpected null parameter

[Warning] module:CorsairHID.exe (kernel\qobject.cpp:4600, bool __cdecl QObject::disconnectImpl(const class QObject *,void **,const class QObject *,void **,const struct QMetaObject *)) - QObject::disconnect: Unexpected null parameter

[Warning] module:CorsairHID.exe (thread\qmutex.cpp:201, __thiscall QMutex::~QMutex(void)) - QMutex: destroying locked mutex

[Warning] module:CorsairHID.exe (thread\qwaitcondition_win.cpp:155, __thiscall QWaitCondition::~QWaitCondition(void)) - QWaitCondition: Destroyed while threads are still waiting

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SiliconApex

SiliconApex

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Can you tell us what brand of card reader you're using?

 

James, this was unfortunately a very generic reader. I remember paying about $5 for it when I built my system and it was sent from China somewhere. The front only says "USB 2.0 Multi-Card Reader" with no branding. I wish I could offer more information, let me know if there are any other log files or device info that could be helpful. Here is some of the info from device manger:

 

Hardware Ids:

USBSTOR\DiskGeneric_USB_SD_Reader___1.00

USBSTOR\DiskGeneric_USB_SD_Reader___

USBSTOR\DiskGeneric_

USBSTOR\Generic_USB_SD_Reader___1

Generic_USB_SD_Reader___1

USBSTOR\GenDisk

GenDisk

 

Manufacturer:

(Standard disk drives)

 

Device class guid:

{4d36e967-e325-11ce-bfc1-08002be10318}

 

Driver key:

{4d36e967-e325-11ce-bfc1-08002be10318}\0003

 

Display name:

Generic USB SD Reader USB Device

 

Power capabilities:

00000019

PDCAP_D0_SUPPORTED

PDCAP_D3_SUPPORTED

PDCAP_WAKE_FROM_D0_SUPPORTED

 

Power state mappings:

S0 -> D0

S1 -> D2

S2 -> D2

S3 -> D2

S4 -> D2

S5 -> D3

 

Parent:

USB\VID_058F&PID_6362\058F312D81B

 

Siblings:

USBSTOR\Disk&Ven_Generic&Prod_USB_CF_Reader&Rev_1.01\058F312D81B&1

USBSTOR\Disk&Ven_Generic&Prod_USB_SM_Reader&Rev_1.02\058F312D81B&2

USBSTOR\Disk&Ven_Generic&Prod_USB_MS_Reader&Rev_1.03\058F312D81B&3

 

Container Id:

{ac832c6f-b294-593e-9038-d7f54cb56135}

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