Corsair Employees Fauxbeard Posted September 10, 2014 Corsair Employees Share Posted September 10, 2014 Even better. Thanks for using the advanced report, Anorax! Link to comment Share on other sites More sharing options...
fordjared Posted September 10, 2014 Share Posted September 10, 2014 FYI, I have the same controllers as listed above however using USB 2.0 ports. System specs have been updated. Link to comment Share on other sites More sharing options...
Dirtius Posted September 10, 2014 Author Share Posted September 10, 2014 Intel® 8 Series/C220 Series USB EHCI #1 - 8C26 Intel® 8 Series/C220 Series USB EHCI #2 - 8C2D Intel® USB 3.0 eXtensible Host Controller Intel® USB 3.0 Root Hub Tried to do the advanced report in the Corsair software but it does not seem to work, the progress bar acts like its doing something but it's been almost 10 minutes now with nothing. Link to comment Share on other sites More sharing options...
onorok Posted September 10, 2014 Share Posted September 10, 2014 I can get you my controllers and advanced report when I get home this evening. Also, Bunny Foo Foo, any idea if you guys will be bringing out driver software for linux? I'm using the keyboard at work now and the profile in memory doesn't work, it just defaults to the red keys, and obviously no drivers yet for fedora. Thanks guys! Link to comment Share on other sites More sharing options...
Anorax Posted September 10, 2014 Share Posted September 10, 2014 Tried to do the advanced report in the Corsair software but it does not seem to work, the progress bar acts like its doing something but it's been almost 10 minutes now with nothing. I've been able to get the report by selecting it as soon as the software has finished installing and detected the K70. If I wait too long the software fails and the advanced report option hangs because it can no longer see the K70. At this time I have uninstalled the software until Corsair release a fix for the USB detection. The K70 is still perfectly usable without the software albeit without the ability to upload fancy light animations. Without the software the K70RGB defaults to HWProfile1. Link to comment Share on other sites More sharing options...
onorok Posted September 10, 2014 Share Posted September 10, 2014 Welp, After using the keyboard all day at work on Fedora 20, my issue is back. Anyways, here is an advanced report right before the keyboard crashed in the middle of a lighting loop.advanced01.txt Link to comment Share on other sites More sharing options...
Anorax Posted September 10, 2014 Share Posted September 10, 2014 Hopefully Corsair can nail this USB port detection issue soon. Approximately 12 people on the forums here are having similar issues so I am hoping Corsair will be able to recreate the same issue in their test environment. Link to comment Share on other sites More sharing options...
onorok Posted September 11, 2014 Share Posted September 11, 2014 One common thing I'm noticing in all of our environments is the Z87/Z97 chipset. It is definitely a frustrating experience having a sound ding and notification popup every minute while trying to work on my computer. Link to comment Share on other sites More sharing options...
Anorax Posted September 11, 2014 Share Posted September 11, 2014 One common thing I'm noticing in all of our environments is the Z87/Z97 chipset. Oh yeah! Good observation! Link to comment Share on other sites More sharing options...
Stoggy26 Posted September 11, 2014 Share Posted September 11, 2014 Mine does it every now and again im using Sabertooth 990fx motherboard Link to comment Share on other sites More sharing options...
Corsair Employees Fauxbeard Posted September 11, 2014 Corsair Employees Share Posted September 11, 2014 Mine does it every now and again im using Sabertooth 990fx motherboard Attach your advanced report so we can look at it. This would be the first so far from the general Z87/Z97 consensus. Link to comment Share on other sites More sharing options...
thegolpenator Posted September 11, 2014 Share Posted September 11, 2014 So I, too am having issues. I uninstalled the software, rebooted, reinstalled, rebooted, installed new firmware, rebooted yet again, and it still shows that my device is malfunctioning per the Corsair software. I also get the occasional USB device not recognized type message. The three lights for caps locks/num lock/etc. are not functioning anymore. I sure as hell hope that's not hardware-related. The keys themselves work but no way of knowing since the lights no longer indicate that. Devices and printers off Windows 8.1 shows that the "Device Descriptor Request Failed" Currently generating the advanced report and even that takes quite some time :| From Device Manager: "Intel® 8 Series/C220 Series USB EHCI #1 - 8C26" "Intel® 8 Series/C220 Series USB EHCI #2 - 8C2D" "Intel® USB 3.0 eXtensible Host Controller - 0100 (Microsoft)" Advanced Report will be uploaded shortly. Link to comment Share on other sites More sharing options...
Stoggy26 Posted September 11, 2014 Share Posted September 11, 2014 Alot of stuff doesnt show up but here it isreport.txt Link to comment Share on other sites More sharing options...
thegolpenator Posted September 12, 2014 Share Posted September 12, 2014 How long is it taking you all to generate the report? I just press the advanced report button and it's still hasn;t resulted to anything after 20 mins Link to comment Share on other sites More sharing options...
Stoggy26 Posted September 12, 2014 Share Posted September 12, 2014 takes me bout 8 secs to generate a report i repaired the software and got a complete reportrepot2.txt Link to comment Share on other sites More sharing options...
thegolpenator Posted September 12, 2014 Share Posted September 12, 2014 What kind of repair? Mine isn;t generating anything and is causing the software to freeze Link to comment Share on other sites More sharing options...
thegolpenator Posted September 12, 2014 Share Posted September 12, 2014 Ok finally got it to generate the report. I had to unplug and replug the "keyboard" USB. Now it reflects as "works normally" and my caps lock/num lock lights are back on. We'll see how long this lasts.AR-1.txt Link to comment Share on other sites More sharing options...
Stoggy26 Posted September 12, 2014 Share Posted September 12, 2014 To do a repair you just use the same installation software and hit repair instead of uninstall Link to comment Share on other sites More sharing options...
thegolpenator Posted September 12, 2014 Share Posted September 12, 2014 Problem is back. LEDs are not longer lit. Software is showing "malfunction" and windows 8.1 is stating "USB device not recognized" The keyboard also stays lit even after pc shuts off I attached a copy of the advanced report reflecting this. Also posted in that main list of users having issuesAR-2.txt Link to comment Share on other sites More sharing options...
Dredge Posted September 13, 2014 Share Posted September 13, 2014 Same issue here. Link to comment Share on other sites More sharing options...
llamalad Posted September 13, 2014 Share Posted September 13, 2014 Yep, same issue here...somehow it started working again once, but only with the keyboard usb plugged in...lighting works and all. Edit, only works some of the time... Help :/ Link to comment Share on other sites More sharing options...
mrmikeh Posted September 15, 2014 Share Posted September 15, 2014 Same issues as others, but here is my advanced report. ::: BIOS Name : BIOS Date: 06/03/14 17:17:24 Ver: 20.04 Manufacturer : American Megatrends Inc. Version : ALASKA - 1072009 ::: Motherboard Product name : SABERTOOTH Z87 Manufacturer : ASUSTeK COMPUTER INC. ::: CPU ::: Physical memory Manufacturer : 0420 Speed : 1867 Form factor : DIMM Memory type : Unknown Capacity : 8192 MB Manufacturer : 0420 Speed : 1867 Form factor : DIMM Memory type : Unknown Capacity : 8192 MB Manufacturer : 0420 Speed : 1867 Form factor : DIMM Memory type : Unknown Capacity : 8192 MB Manufacturer : 0420 Speed : 1867 Form factor : DIMM Memory type : Unknown Capacity : 8192 MB ::: USB Controller Name : Intel® 8 Series/C220 Series USB EHCI #1 - 8C26 Manufacturer : Intel Name : Intel® USB 3.0 eXtensible Host Controller - 0100 (Microsoft) Manufacturer : Generic USB xHCI Host Controller Name : Intel® 8 Series/C220 Series USB EHCI #2 - 8C2D Manufacturer : Intel ::: OS Name : Microsoft Windows 8.1 Pro Architecture : 64-bit Service pack version, major : 0 Service pack version, minor : 0 ::: User properties Is run under administrator : no User has administrator privileges : yes ::: Video hardware Adapter name : Intel® HD Graphics 4600 Driver files : igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32 Driver version : 10.18.10.3907 RAM : 1024 MB Max refresh rate : 75 Min refresh rate : 23 ::: Displays Name : Dell U2913WM (HDMI) Link to comment Share on other sites More sharing options...
Maeventura Posted September 15, 2014 Share Posted September 15, 2014 Just a little observation from the side I am (no k70 rgb in Europe yet, so cannot check it out), but from what I get, there are two usb connectors: one linking to the keyboard switches, one linking to the Panasonic light controller. The problems seem to be the detection of that light controller by some USB chips. Most of the times, it will work, but suddenly, the link drops and people end up with erratic lighting behaviour. Reasons of that breaking link can be several things imo: chipset handling power states the controller cannot cope with, the controller draining a bit too much energy, e.g. For the latter, it means people will need to use two ports which aren't on the same lane or controller, so that the power draw doesn't trigger the overcurrent protection the actual motherboards have. For the first, maybe program a keep-alive on the controller module so that no power states are triggered? I have no clue about low-level programming. Take this post with the necessary salt, I am just trying to visualize the different ways the system may get bugged. I have no experience in the hardware itself yet. Hopefully the Corsair crew will find the answers quickly. ::pirate:: Link to comment Share on other sites More sharing options...
Anorax Posted September 15, 2014 Share Posted September 15, 2014 It's certainly a valid explanation Maeventura. One thing I have not tried is to connect one USB to a USB 2.0 port and the other USB to a USB 3.0 port on my motherboard. Each port is driven by a different controller and I know the USB 3.0 ports are able to provide extra power to charge eg. iOS devices. As you say though we really need an official response from Corsair as to what stage they are up to with testing and whether they have recreated the issues we are having. Link to comment Share on other sites More sharing options...
Dredge Posted September 15, 2014 Share Posted September 15, 2014 This issue is really pissing me off. I put in a ticket and they are taking forever to respond. I have tried everything they suggested so far to no avail. Link to comment Share on other sites More sharing options...
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