Artemis1903 Posted October 31, 2004 Share Posted October 31, 2004 Hello, I have two CMX512-3200C2PT XMS3202v2.2 Motherboard is Epox 8RDA3+ NForce2 rev 1.x flashed to latest bios Processor is AMD Athlon XP 3200+ (Barton) Everything is running at stock speeds/voltages I've been experiencing symptoms of random lockups/reboots during both bootup and from within winXP, prime95 torture test locks pc instantly, so I decided to download Memtest86+ and give the Corsair sticks a workout. (BTW - FSB is 200 with memory utilising dual data rate) First memtest run produced 84 errors with memory settings at 8-3-3-3 Second memtest run produced 324 error with memory at rated settings 6-3-3-2.5 I then pulled out one of the two sticks and tested again First memtest run produced 126 errors with memory settings at 8-3-3-3 Second memtest run produced 286 error with memory at rated settings 6-3-3-2.5 I then swapped the sticks over and tested the 2nd stick on its own memtest reports no error after ten passes with memory at 6-3-3-2.5 I beleive I have a bad stick and would appreciate your advice please. My reseller is against replacing the DIMMS due to them being almost 2 years old, is my only option to ship the dead stick back to the USA ? (I'm in UK). Also would both sticks have to be returned (even though one seems ok) or just the fault one ? Would like to replace the matched pair if that's possible. Thanks in advance. Link to comment Share on other sites More sharing options...
Wired Posted October 31, 2004 Share Posted October 31, 2004 Yes, they would have to be RMA'd to the USA, and yes, if they are a TwinX pack, then both would need to be RMA'd. Link to comment Share on other sites More sharing options...
Artemis1903 Posted October 31, 2004 Author Share Posted October 31, 2004 Thanks for the quick response. As far as I remember, the DIMMS were packaged seperately, ie they were not part of a TwinX pack, but they are identical and they have consecutive serial numbers. They were described to me by the reseller as a matched pair but they may have been incorrect there, since they weren't packaged as such. How do I get the RMA process started ? Looks like I'll be just returning the single faulty stick (unless you advise otherwise), will the replacement still be a good match for the stick I have remaining or could I find myself with two mismatched 512MB sticks ? Link to comment Share on other sites More sharing options...
Wired Posted October 31, 2004 Share Posted October 31, 2004 TwinX memory would be marked as so. Ram Guy will check out this thread tomorrow and take it from there to finish the RMA process. Link to comment Share on other sites More sharing options...
Artemis1903 Posted November 1, 2004 Author Share Posted November 1, 2004 Ok, thanks for response, will wait for Ramguy as you suggested. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 1, 2004 Corsair Employees Share Posted November 1, 2004 First thing, I would suggest testing the modules on another MB if possible as the MB you have according to the posted info only supports a 333FSB CPU. In addition I would try setting the Dim Voltage to 2.7 Volts and for 2 single modules the tested setting should be Cass 2.5-3-3-7 as well. If the module is still failing then please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them, and I would suggest you submit the pair to be replaced! Link to comment Share on other sites More sharing options...
Artemis1903 Posted November 1, 2004 Author Share Posted November 1, 2004 First thing, I would suggest testing the modules on another MB if possible as the MB you have according to the posted info only supports a 333FSB CPU. Thanks for the response, my board is an Ultra400 chipset and definately goes to 400mhz, so no problem there. Unfortunately I don't have another board to test the memory with. In addition I would try setting the Dim Voltage to 2.7 Volts and for 2 single modules the tested setting should be Cass 2.5-3-3-7 as well. I have tried setting Dim voltage to 2.77v with timings at 3-3-3-8 and the stick still fails memtest86+ These should be conservative settings for this stick. Any further advice, or is it air-freight to the states time ? Thanks for help BTW. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 2, 2004 Corsair Employees Share Posted November 2, 2004 Please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! I would suggest you send them as a pair or TwinX set, since we can not guarantee that the replacement module will be the same version as the other stick that you have. Link to comment Share on other sites More sharing options...
Artemis1903 Posted November 2, 2004 Author Share Posted November 2, 2004 RMA in progress, Thanks for the quick responses, excellent service so far, the shipping cost is gonna hurt though ! Will get them off to you as soon as the RMA is approved. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 3, 2004 Corsair Employees Share Posted November 3, 2004 I am sorry about that! By the way, you might talk to your reseller and see if they will help you get them replaced. Most off shore reseller will do that, or at least they should. If not we will be happy to help you directly! Please let me know if you have any questions! Link to comment Share on other sites More sharing options...
Artemis1903 Posted November 3, 2004 Author Share Posted November 3, 2004 I tried the Corsair reseller in the UK, they would be happy to replace the RAM but only in the first 12 months. My RAM is 17 months old, purchased 16th May 2003. The Reseller is : Light Computer Systems Ltd Park 2000 6 Millennium Drive Off Westland Road Leeds United Kingdom LS11 5BP Tel. 011 44 870 757 8800 Fax. 011 44 870 757 8811 URL : http://www.lightcomputers.com/brands/corsair.htm The following is stated on their Corsair product page : "Authorised UK Supplier and Distributor of Corsair Memory Products" Maybe a nudge from Corsair would persuade them to reconsider ? If not then I'll just have to send them via insured airmail. Any help would be appreciated. Also, I submitted the RMA request approx 36 hours ago and have heard nothing yet, but will keep waiting. Thanks again. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 3, 2004 Corsair Employees Share Posted November 3, 2004 Please see the link in my signature about not getting a reply on your RMA request. And I will send an email to our European Sales Manager! Link to comment Share on other sites More sharing options...
Artemis1903 Posted November 5, 2004 Author Share Posted November 5, 2004 It's been almost four days since I submitted the RMA request through the online form - still no response. Have now filled in the XLS and sent it attached to an email. Hope I'll receive an RMA number soon, I have many more days to wait after I receive the RMA due to the international shipping. Any response from European sales manager re. UK Corsair Reseller not willing to replace under warranty ? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 5, 2004 Corsair Employees Share Posted November 5, 2004 As far as I know he should have already been in touch with you, unless there is more than one of you. If you have not got a responce please let me know by email and post a link to this post with all of your Info and I will send an email again ASAP and please put Att UK user in the subject line. Link to comment Share on other sites More sharing options...
Artemis1903 Posted November 8, 2004 Author Share Posted November 8, 2004 As far as I know he should have already been in touch with you, unless there is more than one of you. If you have not got a responce please let me know by email and post a link to this post with all of your Info and I will send an email again ASAP and please put Att UK user in the subject line. Sent email (to RamGuy) with all my contact details and link to this thread on Friday 5th, no response yet. Also still no response to either online-form RMA request OR to email RMA request, both are several days old now. My pc has now been crippled for over a week, any thoughts on how I can get some action on this ? Thanks. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 8, 2004 Corsair Employees Share Posted November 8, 2004 Yes I did receive your email, and I am sending it to our RMA dept. You should be receiving an email from them shortly. Link to comment Share on other sites More sharing options...
Artemis1903 Posted November 8, 2004 Author Share Posted November 8, 2004 Yes I did receive your email, and I am sending it to our RMA dept. You should be receiving an email from them shortly. Ok, thanks for that, Guess I didn't allow for the time difference, it's almost 7pm here. I've had no contact from your man in Europe though, is that nolonger on the cards ? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 8, 2004 Corsair Employees Share Posted November 8, 2004 Yes, since it's passed they warranty period or time. Link to comment Share on other sites More sharing options...
Artemis1903 Posted November 8, 2004 Author Share Posted November 8, 2004 Now I'm confused, it's been clear from my first post that the items are older than 12 months and that the reseller had refused to replace them because of that - I thought I made that clear. But you still said you would pass it to your European sales manager to see if he could do anything : As far as I know he should have already been in touch with you. Well, I do appreciate your help anyway, I'm just disappointed that it's taken eight days to get close to getting an RMA number. Hopefully that will be sent soon. I'll get the stick in the airmail as soon as the RMA no. arrives. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted November 9, 2004 Corsair Employees Share Posted November 9, 2004 Well according to their policy that they will take care of it from the first 12 months and the rest will be on our end, that's the reason why we have to take care of this service for you. Link to comment Share on other sites More sharing options...
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