juliuswin Posted August 13, 2014 Share Posted August 13, 2014 Hi guys, I bought my GS600 in 2012, to power up my (then) new gaming rig. All was going well until I started getting random reboots when the computer was on load, such as gaming. No warning, no BSOD. It's now getting a bit more frequent and now I'm worried my PSU is failing :[pouts: I'm pretty sure it is not the memory as I've run multiple memtests and they have passed. I also have a Hyper Evo 212 cooler in there as I initially thought my CPU was overheating, but that isn't the case. I haven't overclocked my CPU and measuring my temps, they only reach 50C before shutting down. I tried running Furmark and Heaven but as soon as I run them, system reboots again. I tried the paperclip test and, on start up, the PSU fans spin, then stops. I know this is how the GS was designed, but I have noticed (I've now taken the PSU out the case) that under heavy loads, such as CPU tests and intense gaming (BF4 and Crysis) that the fans still don't spin. Then power turns off during one of the best games of my life!! ;)::shootme: But...here's the kicker. It was bought by my friend on Amazon, and posted to him as he had Amazon Prime and I couldn't wait for a delivery (eager beaver!!) :p: if it comes to it, can it still be returned and RMA'd? If I can still manage to get the Purchase Order and receipt off him? Thanks Link to comment Share on other sites More sharing options...
juliuswin Posted August 14, 2014 Author Share Posted August 14, 2014 Anyone any ideas? :(: Link to comment Share on other sites More sharing options...
juliuswin Posted August 14, 2014 Author Share Posted August 14, 2014 It just rebooted on me with a less demanding GPU when I was web browsing Link to comment Share on other sites More sharing options...
Yellowbeard Posted August 14, 2014 Share Posted August 14, 2014 Start a support ticket using the link above in the nav bar and tech support can assist you directly. Link to comment Share on other sites More sharing options...
Corsair Employee jonnyguru Posted August 15, 2014 Corsair Employee Share Posted August 15, 2014 Go into system properties, advanced system settings, and under startup and recovery make sure that "automatically restart" is unchecked. It is checked by default. Link to comment Share on other sites More sharing options...
juliuswin Posted August 15, 2014 Author Share Posted August 15, 2014 Ok, and once I've done that, what is the next step? Link to comment Share on other sites More sharing options...
Corsair Employee jonnyguru Posted August 15, 2014 Corsair Employee Share Posted August 15, 2014 Ok, and once I've done that, what is the next step? Try running Furmark and Heaven again and see if the system reboots or if you get a BSOD. Link to comment Share on other sites More sharing options...
juliuswin Posted August 18, 2014 Author Share Posted August 18, 2014 It does a reboot as soon as a I run Furmark, no warnings...nothing. Link to comment Share on other sites More sharing options...
Corsair Employee jonnyguru Posted August 19, 2014 Corsair Employee Share Posted August 19, 2014 Then do an RMA. Link to comment Share on other sites More sharing options...
Yellowbeard Posted August 19, 2014 Share Posted August 19, 2014 Start a support ticket using the link above in the nav bar and tech support can assist you directly. Link this thread in your support ticket. Tech support and customer service will take care of you. Link to comment Share on other sites More sharing options...
juliuswin Posted August 20, 2014 Author Share Posted August 20, 2014 So I ran HWMonitor, are these the right numbers? I can't see 5V figures http://i60.tinypic.com/2wprqfs.png Link to comment Share on other sites More sharing options...
Corsair Employee jonnyguru Posted August 20, 2014 Corsair Employee Share Posted August 20, 2014 You can't use HWMonitor to monitor PSU voltages. Those are voltages @ the motherboard. That said... Everything looks good. Still could be a PSU problem. Might be memory, but I would think you'd at least see a BSOD before the reboot if that were the case. Link to comment Share on other sites More sharing options...
juliuswin Posted August 26, 2014 Author Share Posted August 26, 2014 OK, so the replacement GS600 (2013 edition) came through. I set it up and tested and stress tested it (gaming and Furmark) and now I HAVE A FULL WORKING PC AGAIN!!!! :biggrin::biggrin::biggrin::biggrin: I also stated to Corsair CS that I was a student that couldn't pay for the return shipping and they gave me a UPS returns label and paid for shipping. I gotta Corsair have done remarkably and has been the best CS experience I have dealt with. Credit really goes to the Corsair guys. Thanks all!!! Link to comment Share on other sites More sharing options...
Marvin Schilder Posted September 5, 2014 Share Posted September 5, 2014 I would say you go windows event log and see the system messages. I got a similar problem. PC rebooted because ACPI Thermal Zone 01 was overheat, and happened exactly when I run Furmark. So after sometime, the PSU began dropped voltage and CPU Fan stopped work sometimes. I have a GS700 (old version) Link to comment Share on other sites More sharing options...
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