ciggybumly Posted August 10, 2014 Share Posted August 10, 2014 Hi Just wanted to check here first. I have an ax850 psu for the last couple of years. All seemed to be fine with the psu until recently. It seems to not always start up the system, and sometimes requires a flick of the psu switch to bump it to start. I have tried the paper clip test, and seems to work a few times, and fails others. I have tested my mb with another psu and it starts the system every time. Anyone have any advise to test? I've had it from new since June 2012 Link to comment Share on other sites More sharing options...
Corsair Employees jonnyguru Posted August 11, 2014 Corsair Employees Share Posted August 11, 2014 RMA it. The paper clip trick should work 100% of the time. If it doesn't, there's something wrong. Link to comment Share on other sites More sharing options...
Dr_Manhattan_BR Posted August 15, 2014 Share Posted August 15, 2014 I'm having the same problem. Purchased in 2012 a AX850 and in the end of 2013 my PC hang and never turn-on again. The motherboard has died an i purchased a new one. Then i discovered the problem with the motherboard was the BIOS, so i replaced the BIOS and sold the old motherboard. Now i have intermmitent power-on problems. Some times i have to keep pressed the power button for a few seconds and try to power-on. Other times i unplug the PSU from wall, wait a few minutes and plug again. Link to comment Share on other sites More sharing options...
Corsair Employees jonnyguru Posted August 15, 2014 Corsair Employees Share Posted August 15, 2014 And the results from the paper clip trick are.....? Link to comment Share on other sites More sharing options...
Protocol48 Posted August 18, 2014 Share Posted August 18, 2014 Read your warranty. My AX860i is for 7 years. Call to see about an RMA. Link to comment Share on other sites More sharing options...
RonC Posted August 25, 2014 Share Posted August 25, 2014 This problem is the exact reason why i end up in this forum i have an AX850 that i have for about 2 years now that fail to start "sometimes", and i have tried it in 2 different built.Do Corsair do cross shipping, because i don't want to end up buying an other psu during the rma process........because this is why we bought the best psu of the moment...right !To avoid problem ;-) Link to comment Share on other sites More sharing options...
wytnyt Posted August 26, 2014 Share Posted August 26, 2014 This problem is the exact reason why i end up in this forum i have an AX850 that i have for about 2 years now that fail to start "sometimes", and i have tried it in 2 different built. Do Corsair do cross shipping, because i don't want to end up buying an other psu during the rma process........because this is why we bought the best psu of the moment...right ! To avoid problem ;-) Ron You can request an advanced rma where the replacement is sent to you first.A credit card is needed for this option. Link to comment Share on other sites More sharing options...
RonC Posted August 26, 2014 Share Posted August 26, 2014 Hi wytnyti'm located in Canada and i would prefer email communication for the advanced RMA since English is not my first language it's easier for me. So could you direct me to the right place. Big thanks ! Link to comment Share on other sites More sharing options...
wytnyt Posted August 26, 2014 Share Posted August 26, 2014 yes you can go to the link below http://corsair.force.com/ Link to comment Share on other sites More sharing options...
RonC Posted August 26, 2014 Share Posted August 26, 2014 just find it ticket # 6516349just hope i did it ok......and that everything can be made with email Thanks for your help wytnyt Link to comment Share on other sites More sharing options...
wytnyt Posted August 26, 2014 Share Posted August 26, 2014 just find it ticket # 6516349 just hope i did it ok......and that everything can be made with email Thanks for your help wytnyt your welcome,,you did request an advanced rma when you submitted your request and not just a rma right? im just trying to avoid any delays for you. Link to comment Share on other sites More sharing options...
RonC Posted August 26, 2014 Share Posted August 26, 2014 the option is not available, i could see it but cant select it, but i wrote a note in the ticket...dont know if somebody is reading the notes in the tickets ? Link to comment Share on other sites More sharing options...
wytnyt Posted August 26, 2014 Share Posted August 26, 2014 I was under the assumption when starting a RMA the advanced option is available,however yes they do read the comment section but even so they do require credit card info so it still may be best to call to avoid delay.of course being the PSU is still usable you could also wait until they notify you. Link to comment Share on other sites More sharing options...
RonC Posted August 26, 2014 Share Posted August 26, 2014 psu is still usable but everyday it's harder to have it start the computer, you know the same feeling as when you are trying to start a fire with wet matches..........Using a credit card is not a problem.........its just phone communication that i hate where i work it's like a Faraday cage, cell phone communication are terrible. Link to comment Share on other sites More sharing options...
Corsair Employees jonnyguru Posted August 26, 2014 Corsair Employees Share Posted August 26, 2014 You never answered.... And the results of the paper clip trick are.....? Does it only power up sometimes? Power up every time? Hope this doesn't end up being a faulty motherboard after all the trouble you've gone through. Link to comment Share on other sites More sharing options...
RonC Posted September 5, 2014 Share Posted September 5, 2014 RMA process is done, i received \ installed the AX860 and the defective one should be delivered to Corsair today. So far everything is working great. :-) One little comment, it would be great to have the option to use USPS as a carrier for the replacement......i was lucky to be home to receive the replacement because UPS deliver the new psu at the end of the day.......i'm one of those poor person who must work during day time and i cant be home, snif, snif !! So being home at the right time can be a problem. Link to comment Share on other sites More sharing options...
RonC Posted September 5, 2014 Share Posted September 5, 2014 oh and an other suggestion.......why no short cable option for the AX serie psu being so small (not the AX1200 \ 1500), good chance some will end-up in compact case like mine, in a Silverstone SG10 where every inches are heavily counting. But other than that ...i'll buy again :-) Link to comment Share on other sites More sharing options...
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