Chris_Wootware Posted August 6, 2014 Share Posted August 6, 2014 Hi I have a pair of Corsair Vengeance 2000 and 1 or the arms cracked in the manner that these headsets usually do. I repaired it with some glue and carried on using them. Recently the other side also cracked. Would this still be accepted for RMA? I have attached some pictures. A reply from Corsair would be great. Link to comment Share on other sites More sharing options...
Toasted Posted August 7, 2014 Share Posted August 7, 2014 It should be accepted as you did not do any kind of "modification" or "damage" to the headset. Link to comment Share on other sites More sharing options...
Chris_Wootware Posted August 7, 2014 Author Share Posted August 7, 2014 We are based in South Africa, the local distributors say that Corsair declined the warranty. I came here to get confirmation as to whether this would be eligible for RMA with Corsair so that I may show that to the local Distributor. I hope a Corsair employee could confirm this for me. Link to comment Share on other sites More sharing options...
sandstorm1 Posted August 7, 2014 Share Posted August 7, 2014 I am not an employee, but i cant see them declining it as the cracking is a known problem. Link to comment Share on other sites More sharing options...
Toasted Posted August 8, 2014 Share Posted August 8, 2014 This thread should help. http://forum.corsair.com/v3/showthread.php?t=130392 Link to comment Share on other sites More sharing options...
TarkaZA Posted August 8, 2014 Share Posted August 8, 2014 Hi, I just spotted this thread, was about to post one myself. I'm the customer who's headset this is. Chris, the OP, is the retailer who sold me the headset. I just got an email from him saying that our local importer here in South-Africa got word from Corsair that they wont accept the RMA. Here is their exact response. The final conclusion from Corsair is that the unit will not be covered under warranty due to damage being caused by excessive usage and unauthorized repairing of the unit. Considering thread Toasted posted above, which is the exact same case (customer applied glue in attempt to avoid hassles and downtime of the RMA process), where Corsair did approve the RMA, why is there now double standards? I've always babied the headset, never dropped it or anything. I didn't open it, just glued the one side (even less than the other customer who glued both sides), before I even knew this was a known issue with this model. The first crack happened about 8 months after I bought it, and the crack on the other side happened now recently a couple of months after the first crack. I have Corsair RAM and a Corsair PSU in my PC and I high hold the brand in high regard. I never had to use the warranty before, but I always bought Corsair products because of word that Corsair has this best warranty in the industry. Please can someone from Corsair give me clarity on this? I find it hard to believe that I should just accept this now and sit with an expensive broken headset that lasted just longer than a year. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted August 9, 2014 Administrators Share Posted August 9, 2014 Chris - Did you send it to the importer and then they sent it back? If so, how long did that take? Can you get the case / RMA number from them, or any more details from them? Check your PMs in a min. TarkaZA - While I can't recommend gluing it, I've seen them get glued on the consumer side of the support system and get approved for an RMA. Link to comment Share on other sites More sharing options...
TarkaZA Posted August 13, 2014 Share Posted August 13, 2014 Chris - Did you send it to the importer and then they sent it back? If so, how long did that take? Can you get the case / RMA number from them, or any more details from them? Check your PMs in a min. TarkaZA - While I can't recommend gluing it, I've seen them get glued on the consumer side of the support system and get approved for an RMA. Thanks for the reply Technobeard. Do you know what is going on at the moment with the RMA process? Nobody has gotten back to me yet and I've been sitting without sound on my PC for almost two weeks now, as my headset is still sitting at the distributor. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted August 14, 2014 Administrators Share Posted August 14, 2014 I just talked with the rep handling Chris' ticket and he's going to work on this to get it approved. Link to comment Share on other sites More sharing options...
TarkaZA Posted August 15, 2014 Share Posted August 15, 2014 I just talked with the rep handling Chris' ticket and he's going to work on this to get it approved. Great stuff! Thanks Technobeard! I will continue to spread the word of Corsair's excellent customer service and warranty. :biggrin: Link to comment Share on other sites More sharing options...
TarkaZA Posted August 27, 2014 Share Posted August 27, 2014 I just talked with the rep handling Chris' ticket and he's going to work on this to get it approved. Hey Technobeard, sorry to bug you again here. How long is this process supposed to take? I thought it was just a matter of Corsair approving, then the distributor can do the swap. It's been two weeks since you said you've talked to the rep to get it approved and it's been 28 days since I took the headset to the importer which left me without audio for my PC. The latest word I've got from Chris is that they are waiting for word from Corsair. Can you please have a look into it when you have a couple of minutes, I'm busy getting gaming withdrawal symptoms here. Link to comment Share on other sites More sharing options...
TarkaZA Posted September 3, 2014 Share Posted September 3, 2014 So the retailer is shipping the headset back to me. He said Corsair won't take the headset back via our local distributor's usual channels as the warranty was already declined and that the approved RMA ticket means nothing to the Corsair channels they work through. Why is this? Why can't I make the warranty claim through the authorized reseller as the warranty suggests? Now I'm getting the cracked headset back and a forwarded email from the retailer by Corsair of an approved RMA ticket, which states I need to ship it to the US to get my replacement. The cheapest shipping option I could find is double the price I paid for the headset, which is obviously not worth it. Is there nothing else I can do? What happens to the other countries outside the US where Corsair products are sold and a warranty claim needs to be made? Link to comment Share on other sites More sharing options...
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