Ash_0 Posted July 12, 2014 Share Posted July 12, 2014 Hi, First, sorry for my bad english, I'm Belgian. My order #200137659 is marked as "Suspected Fraud" and I don't understand why, I have made 17 orders on the store and I've never had this status on any of my orders before. Could someone from the Customer Service help me to resolve this issue ? My order is completely legitimate, I'm a regular clustomer. All the info I gave, name, address, credit card number, are completely accurates. I know I should probably make a phone call to the CS directly but my english is really too bad to follow a conversation on the phone... Best Regards, Ash. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted July 12, 2014 Administrators Share Posted July 12, 2014 Correct, you'd need to contact CS via phone or live chat. Link to comment Share on other sites More sharing options...
Ash_0 Posted July 12, 2014 Author Share Posted July 12, 2014 Thanks for your response, how can I contact them via live chat ? For now, I've sent an e-mail to this address => Could they help me to resolve my issue ? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted July 13, 2014 Administrators Share Posted July 13, 2014 Live chat is accessed via the support site http://corsair.force.com during business hours. No, that email address cannot help you with orders. Link to comment Share on other sites More sharing options...
Ash_0 Posted July 13, 2014 Author Share Posted July 13, 2014 I'll try that. Thanks a lot for your help! EDIT : Finally, I made a phone called to the CS, it was really embarrassing... my english is really awful. Anyway, I don't know what was the issue with the status of my order, they just asked me my phone number and the issue has been solved. Link to comment Share on other sites More sharing options...
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