Nicos91 Posted June 25, 2014 Share Posted June 25, 2014 I bought one vegeance 2000 headset from amazon the first pair which i receive got dongle problem whit blue screen, the second pairs got an issue many others ppl are having, the plastic on the inner side of my Vengeance 2000's cracked. This seems to be an extremely common issue after looking on several retailer's online reviews tab, and looking at the Corsair forums. The ticket number is this #6485458 please help me. Link to comment Share on other sites More sharing options...
Toasted Posted June 26, 2014 Share Posted June 26, 2014 Contact customer service and ask for a ticket status update using Skype by calling their toll free number on their website. Link to comment Share on other sites More sharing options...
Acrond Posted July 3, 2014 Share Posted July 3, 2014 I have the same problem as you, i created a RMA ticket a week ago and I didn't get an answer yet. I have even started a chat with customer service, they have asked me to upload a image from the receipt, i did it, but still no answers. My ticket is 6486801. If your costumer service is so busy, hire more people. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted July 3, 2014 Administrators Share Posted July 3, 2014 I have the same problem as you, i created a RMA ticket a week ago and I didn't get an answer yet. I have even started a chat with customer service, they have asked me to upload a image from the receipt, i did it, but still no answers. My ticket is 6486801. If your costumer service is so busy, hire more people.Your ticket was approved automatically and there's a link in the ticket (which was also emailed to you) with the same RMA instructions. Link to comment Share on other sites More sharing options...
Acrond Posted July 4, 2014 Share Posted July 4, 2014 I only can see a link which say that I have to pay the freight costs, but I suppose that this is in case that my device isn't still under warranty, but it still is so i don't have to pay for anything. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted July 4, 2014 Administrators Share Posted July 4, 2014 I only can see a link which say that I have to pay the freight costs, but I suppose that this is in case that my device isn't still under warranty, but it still is so i don't have to pay for anything.If it wasn't under warranty, the RMA wouldn't get approved. The warranty does not cover shipping to us. We would cover shipping for the replacement to get to you however. Link to comment Share on other sites More sharing options...
Acrond Posted July 4, 2014 Share Posted July 4, 2014 The same box where the vengeance 2000 come originally is enough for the shipment or i must buy another box? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted July 4, 2014 Administrators Share Posted July 4, 2014 Any box is fine as long as it gets to the RMA depot without shipping damage. Link to comment Share on other sites More sharing options...
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