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Faulty 300r front panel mesh, 10 days no reply customer service

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Hi, like the title suggests I've raised a ticket with customer service but haven't had a reply it's been 10 days now.


The ticket number is 6477800.


Three of the mesh things that hold the dust filter on the front panel of the 300R have fallen off, by design you have to bend them to remove the front mesh to actually get to the front dust filter to clean it. Through this design they have broken off over time.


The case is still under full UK warranty and I have the receipt etc.


Could someone get back to me on here about this,


Thank You

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