bguzman408 Posted June 14, 2014 Share Posted June 14, 2014 Hey everyone, I'm new to the forums. I just recently received all my parts for my new build and everything is working solid. But, my 2 front fans, side fan, and fan controller are not working. I have plugged in the fan controller's molex to my psu and still no luck. I assume the problem would be the fan controller being dead... Can anyone maybe give me some insight on what I could try to fix this problem? I have already submitted a ticket to Corsair, and maybe someone within their Dept. could help me out with speeding up the process to take care of my issue. Thanks. Link to comment Share on other sites More sharing options...
wytnyt Posted June 14, 2014 Share Posted June 14, 2014 No one on the forum can see tickets. Please call customer service at http://www.corsair.com/en-us/company/contact its the quickest route Link to comment Share on other sites More sharing options...
bguzman408 Posted June 14, 2014 Author Share Posted June 14, 2014 To my understanding the employees lurk the forums at times.... :) Edit: Any idea on times they answer? Link to comment Share on other sites More sharing options...
wytnyt Posted June 14, 2014 Share Posted June 14, 2014 yes they do but they dont have access to rma,tickets ect..,they would have to do the same as you ,,and ask customer support,then contact you,so with you calling its quicker for you... Link to comment Share on other sites More sharing options...
Word of Madness Posted June 14, 2014 Share Posted June 14, 2014 Yeh, just wait for support to get back to you. If you want to help support narrow down the issue a little quicker. Check if a fan works when connected directly into the motherboard rather than through the controller, and make sure your other Molex devices function correctly. Link to comment Share on other sites More sharing options...
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