Snave Posted June 12, 2014 Share Posted June 12, 2014 I've had problems with my K90 since about the 3rd month I owned it but now this keyboard (along with your "customer service") has to be the worst product I've ever bought. I have multiple LEDs not working, intermittent issues where it wont connect to my computer, intermittent issues where none of the keys work unless I unplug / plug in the keyboard and now on top of all of that the f key has snapped off and stopped working and the L Shift key has snapped off. After waiting a week for someone to print me a shipping label out I now have to pay for international shipping so you can send me back a reconditioned keyboard that was already cheaply made and unreliable to begin with. No idea how you can even consider this process "customer services" because it's an absolute joke. No UK phone number, no one for me to speak to, so I guess I'll just pony up another £20 on top of the £110 I paid for this piece of crap and hope you don't send me another substandard product? Link to comment Share on other sites More sharing options...
Snave Posted June 25, 2014 Author Share Posted June 25, 2014 So you've now had my keyboard for 10 days, it's been confirmed as received by you and I've received no updates other than the one I had 10 days ago saying this should take 3-5 days. It's absolutely appalling that you think this is remotely acceptable and it's even worse that this is the service you think is appropriate for a "premium" product. Link to comment Share on other sites More sharing options...
Ahtlon Posted June 25, 2014 Share Posted June 25, 2014 Give them some time, they working hard to answer every ticket. If they got it, then let them investigate it firmly, you should get a new one, I think. With every product things can go wrong, if I had to name up all the problems I had with new hardware, I could write a book. You say Corsair keyboard is crap, well I had 3 logitech G19 that had to be replaced just after using it once each time and this G19 cost more as 180 euro and the built Quality is not to write home about. If a brand make like 10.000 pieces, you could know that there always be some that don't work like it should and has to go back as a rma. Unlucky you bought one of these. So be a little patient, they will help you. I always have a very cheap keyboard and mousse at home, so I could use them if I had to do a rma. Link to comment Share on other sites More sharing options...
Snave Posted June 25, 2014 Author Share Posted June 25, 2014 Give them some time, they working hard to answer every ticket. If they got it, then let them investigate it firmly, you should get a new one, I think. With every product things can go wrong, if I had to name up all the problems I had with new hardware, I could write a book. You say Corsair keyboard is crap, well I had 3 logitech G19 that had to be replaced just after using it once each time and this G19 cost more as 180 euro and the built Quality is not to write home about. If a brand make like 10.000 pieces, you could know that there always be some that don't work like it should and has to go back as a rma. Unlucky you bought one of these. So be a little patient, they will help you. I always have a very cheap keyboard and mousse at home, so I could use them if I had to do a rma. Cheers for the help mate, maybe they shouldn't tell me it's going to take 3-5 days if it's going to be over 10 days? Yes I know things break but when you're spending excessive amounts of money for a premium product I believe it's reasonable to hold it to a higher standard. I also have a cheap mouse and keyboard to use when these things happen, strangely neither of them have ever broke. Link to comment Share on other sites More sharing options...
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