NTCosa Posted May 28, 2014 Share Posted May 28, 2014 Dear Corsair, Video here - http://youtu.be/LygMDkmjPAg Since I cannot find my receipt, I have updated my ticket and added a PDF of my statement as proof of purchase. Your warranty terms section http://www.corsair.com/en-us/support/warranty states that a statement is a valid proof of purchase. http://oi62.tinypic.com/15horrt.jpg Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted May 29, 2014 Administrators Share Posted May 29, 2014 Why did you create a forum post and then point your ticket to it? Link to comment Share on other sites More sharing options...
NTCosa Posted May 29, 2014 Author Share Posted May 29, 2014 To answer your question, the support has been not top notch here lately. I wanted to be sure everything is pointed out. The person who handled my ticket sent it to "customer service" because he believed my proof of purchase was not valid enough to process an RMA for me, even though your warranty terms state, that a statement copy is valid proof of purchase.. But, how is your question even relevant? Can we please stick to topic and try to get some service instead of question the end user? Does the description of this forum not say "Post here if you're having problems with an RMA"? It does.. so that's what I did.. I posted here, because I have a problem, with my RMA. Link to comment Share on other sites More sharing options...
NTCosa Posted May 29, 2014 Author Share Posted May 29, 2014 Thread can be locked or deleted, finally got someone on the phone to help me. Link to comment Share on other sites More sharing options...
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