Asked for Air 540 window panel received a random full case

[V10Club]

Hello, I asked for a new Corsair Air 540 Silver window panel because the one I had received was completely scratched up. Corsair did not respond to my ticket but today I come home to a Corsair Carbide 200 R Windowless case.

 

I don't know how such a big mix up happened but anyway can we please have this corrected? I've been waiting for a week now and would appreciate a fix. I also hope I won't be charged to send this entire case back to you guys.

 

Ticket # 6471004

 

Thank you.

[Technobeard]

Did you talk to someone on the phone on Friday regarding your ticket? Is your ticket number on the shipping label for the 200R?

[V10Club]

Edit:

 

Okay this is weird and I have to apologize. You guys did not send me this item. I just realized it is from Newegg. They for some reason sent me another Corsair case under the same order number as the Air 540. I have no idea how that happened so I'm contacting them so I can give them this case back lol. Since it was a Corsair case I thought it was a mistake from you guys and didn't bother going deeper into it.

 

I'm sorry for the confusion I should have researched this instead of immediately assumed you guys sent me the wrong thing.

 

Any who, since I have you here. Can you guys send me that part? =)

[Technobeard]

I'd suggest talking to NewEgg regarding the 200R.

 

All tickets are responded to in the order they came in. I'd suggest attaching to the ticket a pic of the window and the box.

[V10Club]

Oh yes I know, I've contacted Newegg and sending it back to them. I'm sorry for the confusion I originally thought it was you guys that sent me this case.

 

Thank you for your help! Have a great one!