Angus6611 Posted May 27, 2014 Share Posted May 27, 2014 On 05/20/14 I put in a ticket request for my recently deceased K70 keyboard. I received a ticket # and automated response right away but haven't heard anything since. Just as a comparison, a few years ago I did an RMA for a HX600 Power Supply. By ~ 7 days I had spoken with a Corsair rep, did some troubleshooting, had already shipped back the defective unit and was waiting for the replacement to arrive (which worked fine and still works great to this day BTW). Due to that great experience I expect better from Corsair... Is there something else I should be doing? Is it time for a phone call? Link to comment Share on other sites More sharing options...
Ahtlon Posted May 27, 2014 Share Posted May 27, 2014 Same problem here, no answer after a week, it is strange. Link to comment Share on other sites More sharing options...
Corsair Technomancer Posted May 28, 2014 Share Posted May 28, 2014 I'll take a look at this right away. We're stretched pretty thin at the moment and I'm really sorry that this is taking so long to get a reply. Link to comment Share on other sites More sharing options...
Angus6611 Posted May 29, 2014 Author Share Posted May 29, 2014 I'll take a look at this right away. We're stretched pretty thin at the moment and I'm really sorry that this is taking so long to get a reply. Thank you for your help with this. As requested I attached a scan of my original order/invoice to the ticket + left a comment... Link to comment Share on other sites More sharing options...
Angus6611 Posted August 14, 2014 Author Share Posted August 14, 2014 Just wanted to update this thread: I received the replacement keyboard within the time frame promised. The replacement has been working great - no issues or problems what so ever. Now if they'd just release the RGB version... Link to comment Share on other sites More sharing options...
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