PixelDrums Posted May 24, 2014 Share Posted May 24, 2014 So I sent in an RMA request 4 days ago, still no response. I don't like doing this (posting on forums) but I see no other option other than to call. The ticket number is 6470027. Appreciate any help from Corsair representative. Thanks. Link to comment Share on other sites More sharing options...
Synthohol Posted May 24, 2014 Share Posted May 24, 2014 just asking, have you checked your ticket or are you just waiting for an email that may have wound up in your spam/junk folder? Link to comment Share on other sites More sharing options...
PixelDrums Posted May 24, 2014 Author Share Posted May 24, 2014 just asking, have you checked your ticket or are you just waiting for an email that may have wound up in your spam/junk folder? I've been checking the ticket and my email. Basically every hour. Link to comment Share on other sites More sharing options...
PixelDrums Posted May 26, 2014 Author Share Posted May 26, 2014 Hoping they actually respond tomorrow. Link to comment Share on other sites More sharing options...
Toasted Posted May 27, 2014 Share Posted May 27, 2014 Call customer service via Skype and ask if they can update your ticket for you. You can call them using Skype by calling their toll-free number. Link to comment Share on other sites More sharing options...
PixelDrums Posted May 27, 2014 Author Share Posted May 27, 2014 Call customer service via Skype and ask if they can update your ticket for you. You can call them using Skype by calling their toll-free number. Yeah I'll do that. Thanks! Link to comment Share on other sites More sharing options...
KnuckleSangwich Posted May 27, 2014 Share Posted May 27, 2014 I had put in a ticket the other week that went unanswered for 8+ days. Called up Corsair and someone picked up fairly quick and got me taken care of (service was great). The rep mentioned they had some issues recently with their ticketing platform which might be the cause of the delay there. If possible, just call them up with your ticket number. I was pleasantly surprised that I could EASILY find a phone number and actually get someone on the line. This makes me like Corsair even more, but still bummed about my broken K70. They're getting me fixed up though. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.