Beerdude Posted May 22, 2014 Share Posted May 22, 2014 to get a reply when you submit a ticket? I started a ticket, 6468995 on 5/18. 3 days later, I figured I would be better to request an RMA, ticket 6470148. I wasn't aware when I tried for an RMA that a new ticket would be generated so it now looks like I may have done the same thing twice. Isn't 4 working days a bit long to wait when your SSD drive went to crap? I need this to work from home so I had to run to BestBuy and get whatever they had available to get me running again. It's really sad that other than a generated reply that your ticket was started, there is not a peep after 4 full days. I have a number of systems with Corsair hardware and love the hardware but I now wonder what will happen if 4 systems of Corsair hardware start going belly up when only a few months into warranty. C'mon guys, busy is busy but I have time to reply to my customers via email in a much shorter time frame. Link to comment Share on other sites More sharing options...
wytnyt Posted May 22, 2014 Share Posted May 22, 2014 have you tried calling them? Link to comment Share on other sites More sharing options...
Beerdude Posted May 22, 2014 Author Share Posted May 22, 2014 Not yet. I actually thought this was what you were supposed to do first. I'll give it till next Tuesday and if not answers, I'll call. Link to comment Share on other sites More sharing options...
wytnyt Posted May 22, 2014 Share Posted May 22, 2014 i think what you were expecting was an automated response acknowledging your ticket was received and theres been instances of this being labeled as spam and gets tossed and by calling you can get current status of things right off without lingering in a ticket cue. Link to comment Share on other sites More sharing options...
Beerdude Posted May 23, 2014 Author Share Posted May 23, 2014 Just got a reply from Joseph so I've sent him the info he requested. Should be getting an RMA soon. Link to comment Share on other sites More sharing options...
Beerdude Posted May 23, 2014 Author Share Posted May 23, 2014 Got the RMA. Things moved much faster once my ticket was read. I'm grateful for Joseph's help with this. Link to comment Share on other sites More sharing options...
michaelhn Posted May 28, 2014 Share Posted May 28, 2014 Hello friends, I also submitting a ticket at 19/5 ,my ticket number is 6469180 , since it already a week and I haven't got any comment yet, should I give a call? or make a new thread regarding my ticket? cause seems to me when people post their ticket haven't got any comment in new thread, they will got answer/comment next day.... Link to comment Share on other sites More sharing options...
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