Duality92 Posted May 21, 2014 Share Posted May 21, 2014 I won't go into details, but this is my 4th negative experience with Corsair Customer Service (out of 4 total). I've had shipping to the wrong adress (three times), one tracking number while there was actually two, sending wrong parts (twice). Each and everyone of those with LONG (3-4 weeks, one even took close to 2 months) delay in answers or etc. This time it's my TX650M (reference ticket # 6462717). I want an answer. I would've been PSUless (since the fan does not spin anymore), if I didn't buy a competitors PSU. Link to comment Share on other sites More sharing options...
Yellowbeard Posted May 21, 2014 Share Posted May 21, 2014 I have sent you a PM. We apologize for your negative experiences. Link to comment Share on other sites More sharing options...
Duality92 Posted May 21, 2014 Author Share Posted May 21, 2014 Sorry for sending you two messages, but there's no message in sent messages after sending one, so I had no way of knowing if it actualy was delivered. Link to comment Share on other sites More sharing options...
wytnyt Posted May 21, 2014 Share Posted May 21, 2014 Sorry for sending you two messages, but there's no message in sent messages after sending one, so I had no way of knowing if it actualy was delivered. to see sent msgs,you need to turn this feature on in options... Link to comment Share on other sites More sharing options...
Yellowbeard Posted May 22, 2014 Share Posted May 22, 2014 Sorry for sending you two messages, but there's no message in sent messages after sending one, so I had no way of knowing if it actualy was delivered. No worries, I'd rather get 2 messages than 0 messages. Thanks for taking the time to communicate with us. I'm not sure what the CS/TS manager will do in this situation but I have brought it to his attention. Again, we're sorry you have been on a bad roll with us. We will strive to fix these issues. ::pirate:: Link to comment Share on other sites More sharing options...
Duality92 Posted May 22, 2014 Author Share Posted May 22, 2014 Going to be three weeks tomorrow (15 working days) Link to comment Share on other sites More sharing options...
Duality92 Posted May 22, 2014 Author Share Posted May 22, 2014 Going to be 15 working days tomorrow, while the site says: "Typical Processing Times: 1 to 2 business days for your replacement to be processed or for a credit to be applied to your account. 3 to 5 business days for your replacement to be shipped and delivered. 14 business days for a check to be mailed to you. " I brought this to his attention last time and nothing seems to have changed, doesn't seem like your corrective actions are quite efficient. No worries, I'd rather get 2 messages than 0 messages. Thanks for taking the time to communicate with us. I'm not sure what the CS/TS manager will do in this situation but I have brought it to his attention. Again, we're sorry you have been on a bad roll with us. We will strive to fix these issues. ::pirate:: Link to comment Share on other sites More sharing options...
Yellowbeard Posted May 22, 2014 Share Posted May 22, 2014 Going to be 15 working days tomorrow, while the site says: "Typical Processing Times: 1 to 2 business days for your replacement to be processed or for a credit to be applied to your account. 3 to 5 business days for your replacement to be shipped and delivered. 14 business days for a check to be mailed to you. " I brought this to his attention last time and nothing seems to have changed, doesn't seem like your corrective actions are quite efficient. Hopefully my direct intervention will help. Link to comment Share on other sites More sharing options...
Duality92 Posted May 28, 2014 Author Share Posted May 28, 2014 I shipped the unit with the label I was finally able to get my hands on. They offered me a HX650 instead of my TX650M unit, this just won't be enough for me to go with Corsair again. On e-tailers, the price difference of both power supplies is around 10$ with the TX650M being actually more expensive at some sites. Link to comment Share on other sites More sharing options...
Duality92 Posted May 29, 2014 Author Share Posted May 29, 2014 If they accept my last request, I will put the HX650 in my system and continue to recommend Corsair, due to them owning up to it and compensating for the time delay and everything. Link to comment Share on other sites More sharing options...
Yellowbeard Posted May 29, 2014 Share Posted May 29, 2014 Fingers crossed for you. We appreciate your patience and being cool about the whole deal. Situations like this are frustrating. Link to comment Share on other sites More sharing options...
Duality92 Posted May 29, 2014 Author Share Posted May 29, 2014 From experience, I know keeping your cool is much better for both parties. I appreciate you lending a hand in resolving this. Link to comment Share on other sites More sharing options...
Duality92 Posted June 3, 2014 Author Share Posted June 3, 2014 The TX650M is suposed to arrive later this week at Corsair. I seriously hope things go well. Link to comment Share on other sites More sharing options...
Duality92 Posted June 9, 2014 Author Share Posted June 9, 2014 Didn't get any news regarding my old power supply, all I know is I've got a tracking number with a package coming my way. No comfirmation of it's content though... Link to comment Share on other sites More sharing options...
Duality92 Posted June 16, 2014 Author Share Posted June 16, 2014 Well I received the package today, instead of the promised HX650 and 3x AF140 fans I was told I was getting, I received another TX650M, which brings me to 5 negative experiences in a row! Keep going Corsair, you're really on a roll here. I mean seriously Corsair, don't tell your clients you're giving them compensation for delays and such then not shipping them is really a low blow for what I've experienced so far. I expect a serious follow up and someone actually calling me to tell me how they're going to take care of this. I'm fed up. Link to comment Share on other sites More sharing options...
Duality92 Posted June 17, 2014 Author Share Posted June 17, 2014 in 10 days, it will be 5 months. 5 months with my experience with Corsair CS and TS, I can honestly say I've never been more fustrated about getting PC parts. Ever. But I am confident Corsair will settle this and rectify the situation. Link to comment Share on other sites More sharing options...
Duality92 Posted June 18, 2014 Author Share Posted June 18, 2014 After the Customer Experience Manager and me were able to get a hold of each other, we spoke a good 20 minutes. I just want to say thanks to him for rectifying the situation. Link to comment Share on other sites More sharing options...
Yellowbeard Posted June 19, 2014 Share Posted June 19, 2014 We aren't perfect and we do make mistakes. But, we own up them and then try to resolve the situation. Thanks again for being patient with us. ::pirate:: Link to comment Share on other sites More sharing options...
Duality92 Posted June 25, 2014 Author Share Posted June 25, 2014 I will see tomorrow, when I receive my package, if this "situation" has actually been rectified. I never got any confirmation of it's content and CS told me that they'd let me know my new tracking number, but never did. I tried the one on the ticket and it had been updated and they told me to let them know if I had any questions. I did, twice, never got an answer back, since the 18th and 20th. Going to be 2 months in a week. I sure hope the package I'll be receiving tomorrow puts all of this to rest. Link to comment Share on other sites More sharing options...
Duality92 Posted June 27, 2014 Author Share Posted June 27, 2014 I don't understand what's going on anymore to be quite honest. Link to comment Share on other sites More sharing options...
Duality92 Posted July 7, 2014 Author Share Posted July 7, 2014 They told me my packages ETA is July 15th, but have provided no tracking number like they said they would do. Told me that they'd give me a # June 25th Told me ETA July 2nd Still no answer July 7th for a tracking number.... Link to comment Share on other sites More sharing options...
Duality92 Posted July 14, 2014 Author Share Posted July 14, 2014 Now they say the ETA they stated is the time to arrive to them, when I asked if it was to me or them. They said to me. Before ETA was 07/15/2014 to arrive to me Now ETA is 07/18/2014 to arrive to them and god knows how much more time to get to me. Link to comment Share on other sites More sharing options...
Duality92 Posted July 22, 2014 Author Share Posted July 22, 2014 I ended up receiving them 07/17/2014. Anyways, my problem has been resolved. Hopefully they just won't put plasters on the wound and actually try to fix it this time around. Link to comment Share on other sites More sharing options...
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