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Rma question

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Hello and sorry for my English.

2 years ago I bought a Tx 850m from a local reseller in Athens.Recently I had power related problems.I figured it was the psu so I send it to my reseller for replacement.They confirmed that the psu had problem,however today they told me that Corsair would not rma it because half the sticker with the s/n was not readable.I dont know what happened,maybe I accidentally scratced the sticker on the chassis,i do however believe its quite easy to figure if it was an accident or not.I dont know if its torn as I never noticed it but I included the original package,normally it should have the s/n on it,and the receipt.

Im a little frustrated,can I Rma it by sending it directly to Corsair?

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