My thoughts on Corsair customer service

[SamCorser]

To whom it may concern,

 

If I may, I'd just like to make you aware of the following sequence of events;

 

21/06/2011 - NZXT Hale90 PSU Ordered from Scan.co.uk.

06/09/2011 - NZXT Hale90 PSU RMA opened due to fault in which the PSU was heard to be 'clicking'.

12/09/2011 - Requested Step-up to Corsair AX1200.

14/09/2011 - Scan accept my request and upgrade me to the Corsair at a cost (I have no receipt for this, just emails).

16/09/2011 - Payment submitted to Scan.co.uk for the step-up to the Corsair AX1200 PSU.

29/11/2012 - My AX1200 PSU dies and Corsair RMA #5328340 is approved immediately and Corsair pay to ship my faulty unit back and send me a brand new AX1200 no questions asked.

05/01/2013 - Replacement AX1200 is received.

03/11/2013 - My replacement AX1200 PSU dies and Corsair RMA #6223389 is opened.

04/11/2013 - RMA #6223389 is approved.

06/11/2013 - Unfortunately I was deployed for work and the PSU was never sent back after my RMA was approved.

03/04/2014 - I return and assume that my previous RMA ticket is likely invalid/expired and so open RMA #6455307.

22/04/2014 – After various back-and-forth emails with ‘JarradTS’ Corsair approve my RMA, pay to collect my current damaged AX1200 and send me a brand new Corsair AX1200i (newest and updated model) absolutely free, direct from their production plant in Hong Kong.

 

I honestly just wanted to take the time out to say to you that despite whatever reason my previous PSUs have failed (the Corsair units were in a different house to the NZXT so god knows what went wrong there) I have always been nothing short of amazed by the manner in which Corsair treat their customers, which is even more astounding considering that originally I actually wasn't a direct customer. My treatment by Corsair deserves nothing short of a news headline.

 

I've been treated fairly, honestly, promptly, kindly and professionally by every single Corsair employee I've had the pleasure of talking to. Even though I've had two PSU unit failures you have without question replaced these units as quickly as possible with no fuss - as I wish every Company on the planet would behave.

 

As such Corsair as a company, retailer and producer of PC components is firmly placed as my all-time favourite and shall be promptly recommended to anybody seeking high quality components and excellent customer support.

 

If it wouldn't be too much to ask, maybe you could take the time to make your employees aware that throughout the vast ocean of ****ty, aggressive, impatient customers who are short, rude and unappreciative there are people like me, who when they see that brown box on their porch after they get home from a tiring, tedious day at work suddenly feel peace as they're made aware that thanks to a combined effort of decent professional people can finally relax and absorb themselves in their favourite video game or a terrible movie because finally - their PC works again.

 

Thanks again Corsair, I'd buy you all a round if it wouldn't bankrupt me.

[Technobeard]

You're welcome!