efstajas Posted May 3, 2014 Share Posted May 3, 2014 Of course it had to happen... So when I updated to the newest Beta, I got the prompt telling me to update my lighting node's firmware. And guess what... even though it told me everything was successful, the node doesn't work anymore; it doesn't show up in the software and the lights are off. I must say I'm a little disappointed with Link, it's a real cool concept but it's so incredibly poorly executed from the software POV. The hardware seems solid - but the software is one buggy hell of a mess, seriously. It doesn't live up to Corsair's usual top notch quality (and I can say that because my PC has everything from Corsair that they do). The temp based changes don't work properly half of the time, the interface is extremely ugly and laggy, the temp report is buggy as hell, the layout gets all messed up depending on window size, and so many other things. I would say: Please, Corsair, rewrite or give people the means to write their own utilities. Oh, what I would give to have a clean and reliable application to control Link with. So what now? Is it possible to get the lighting node replaced? Or is it basically my fault for installing beta software...? Thanks for the help. Link to comment Share on other sites More sharing options...
wytnyt Posted May 3, 2014 Share Posted May 3, 2014 since their discontinued a peplacement isnt a option. try unplugging from the commander and do a full cold boot then shut off,,trip rear power and wait 30 seconds and connect the light node to a different port. Link to comment Share on other sites More sharing options...
efstajas Posted May 3, 2014 Author Share Posted May 3, 2014 since their discontinued a peplacement isnt a option. try unplugging from the commander and do a full cold boot then shut off,,trip rear power and wait 30 seconds and connect the light node to a different port. Nothing :( Thanks anyway. Since it says in the warranty documents that they'll try to replace a discontinued product, I'll just open a ticket and see what they can do. Link to comment Share on other sites More sharing options...
wytnyt Posted May 3, 2014 Share Posted May 3, 2014 im sorry i had a cooling node do the same thing and had it sitting for several months so i decided to fully clean link and reinstall and got it working. perhaps this may be worth a try many times its just corrupted installs. Link to comment Share on other sites More sharing options...
Obsidian-Glass Posted May 6, 2014 Share Posted May 6, 2014 Well it seems your not the only one my friend, Just updated it yesterday and Kaboom the gremlin struck. :(: LIGHTS OUT:(: It is rather sad to note that if you try to RMA this product for some unforeseen reason it is not listed in the drop down menu's which begs the question, Why? Same goes for if you wish to ask a question, you need to select a product and model but alas, the CC is not in the list. It is worth noting that I had no issues until the update :mad: I checked Corsairs website and looked up the corsair link lighting node and it seems according to Corsair they have it in stock go figure. However the pic does show the commander module? What makes me very sad about this is that I was unable to buy this item anywhere In Australia at the time of purchase so it was purchased directly from Corsairs Website. Service was impressive at the time. Any help would be greatly appreciated:sigh!: Especially from Corsair! Link to comment Share on other sites More sharing options...
efstajas Posted May 9, 2014 Author Share Posted May 9, 2014 So we're two now. Let's see where this goes. I just chose a random product for the ticket. What else should we do? I might even call them later this week. BTW, even though I have this very bad impression of Link now, I must say I'm impressed by Corsair's quality once again. A power surge went through my hometown's grid just now due to a lighting hitting a line somewhere, and my AX PSU handled it perfectly. Everything still running smooth. Link to comment Share on other sites More sharing options...
Corsair Employees Fauxbeard Posted May 9, 2014 Corsair Employees Share Posted May 9, 2014 Is the lighting node completely dead or is it just not detected by Link? If it's the latter, and you have the H80i or H100i, connect the node to the pump right beneath the mini USB port and restart your system. Link to comment Share on other sites More sharing options...
Long John Posted May 13, 2014 Share Posted May 13, 2014 its done the same with me and also my lights have gone out on my h100 and cant change pump speed Link to comment Share on other sites More sharing options...
Toasted Posted May 14, 2014 Share Posted May 14, 2014 Uninstall the the LINK version and install a very very old LINK v2 version. Check the Device list in the firmware updater and see if you can see "Unidentified node" ,confirm it's the Lightning Node that's plugged in. If it is, reflash the firmware and see if it comes back to life. It's best to unplug any other LINK nodes just in case you accidentally update the wrong device as the older v2 SW does not contain any kind of FW update protection. It's not guaranteed to work, but seeing its not working now, worth a try. Link to comment Share on other sites More sharing options...
efstajas Posted May 16, 2014 Author Share Posted May 16, 2014 Uninstall the the LINK version and install a very very old LINK v2 version. Check the Device list in the firmware updater and see if you can see "Unidentified node" ,confirm it's the Lightning Node that's plugged in. If it is, reflash the firmware and see if it comes back to life. It's best to unplug any other LINK nodes just in case you accidentally update the wrong device as the older v2 SW does not contain any kind of FW update protection. It's not guaranteed to work, but seeing its not working now, worth a try. Thanks a lot, unfortunately it isn't detected by the old software either. It really got busted apparently. However, Corsair will replace my lighting node! I got a ticket reply and they will apparently send me a new one soon, which is really nice. @Obsidian-Glass you might want to try that too. Just choose a random product from the dropdown and ask nicely. Link to comment Share on other sites More sharing options...
Obsidian-Glass Posted May 16, 2014 Share Posted May 16, 2014 Hey Bunny i have done everything that i can think of my friend, I have tried all of the suggestions i have read thus far and nothing is working!!!! Guy's wow corsair care enough to try to help that's called customer service But it still does not fix my problem the corsair link software will not recognize the lighting node i just want someone from corsair to help me please Link to comment Share on other sites More sharing options...
Obsidian-Glass Posted May 16, 2014 Share Posted May 16, 2014 Het Bunny i see we have a noobs guide But some noobs are brand new we need a guide that says step by step and lets not assume someone is is a noob lets say they have never done this before! Link to comment Share on other sites More sharing options...
Obsidian-Glass Posted May 16, 2014 Share Posted May 16, 2014 Toated, Thanks m8 but done all of that and nothing working my friend any other clues pls save me Link to comment Share on other sites More sharing options...
Obsidian-Glass Posted May 16, 2014 Share Posted May 16, 2014 And my Last Question is why cant I RMA THIS PRODUCT? Link to comment Share on other sites More sharing options...
Toasted Posted May 17, 2014 Share Posted May 17, 2014 Is it not on the product list in the RMA form? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted May 17, 2014 Administrators Share Posted May 17, 2014 Is it not on the product list in the RMA form?They're there, under Cooling. Link to comment Share on other sites More sharing options...
Obsidian-Glass Posted May 23, 2014 Share Posted May 23, 2014 Hey guys, Heads up just thought I WOULD SHARE WITH YOU!!!! a response from Corsair. Created By: Joseph TS (5/22/2014 10:55 AM) Sorry to hear that Col. You are right on that post, replacing the Commander does not guarantee a fix. What I would suggest is, since the new version is out next month, I would wait for that be released officially so we can send that as a replacement for your current one. If that is the route that you would like to take, let me know and I will tag your ticket now for future reference. Thanks Link to comment Share on other sites More sharing options...
Obsidian-Glass Posted May 23, 2014 Share Posted May 23, 2014 So good luck everyone Link to comment Share on other sites More sharing options...
Obsidian-Glass Posted May 23, 2014 Share Posted May 23, 2014 Just to let you all know when i get the new unit. I wil be l being doing a Utube video on the install of this unit hopefully it will save us all from any future grief Link to comment Share on other sites More sharing options...
Obsidian-Glass Posted May 23, 2014 Share Posted May 23, 2014 I must say I cant bag the help Corsair have provided thus far guy, I want to say that Corsair cares about us their customer WOW thats pretty rare from any company these days. so for you info guys let me share this with you!!! ] Ticket Comments Comment Created By: Col (5/23/2014 5:52 AM) Just so I can be sure and clear about what you are saying? I purchased A kit which included the corsair commander with the lighting node and the cooling let me be and feel assured that you will replace the entire units? look forward to your response Cheers and thanks Col Created By: Col (5/23/2014 12:44 AM) Yeah I'll wait out the month for the new version to be released. Just to clarify i'll be sending the entire kit that i purchased which includes the lighting and cooling node as both the lighting and commander have stopped working. Created By: Joseph TS (5/22/2014 10:55 AM) Sorry to hear that Col. You are right on that post, replacing the Commander does not guarantee a fix. What I would suggest is, since the new version is out next month, I would wait for that be released officially so we can send that as a replacement for your current one. If that is the route that you would like to take, let me know and I will tag your ticket now for future reference. Thanks Link to comment Share on other sites More sharing options...
Obsidian-Glass Posted October 3, 2014 Share Posted October 3, 2014 7 months later and still not sorted so if your happy to wait forever then do so! yes corsair did send me a new unit but the left out the lighting nod wow how good is that Link to comment Share on other sites More sharing options...
Obsidian-Glass Posted October 3, 2014 Share Posted October 3, 2014 last corsair product i buy!!!!!!!!! Link to comment Share on other sites More sharing options...
Toasted Posted October 3, 2014 Share Posted October 3, 2014 Did they send you a Commander Mini instead? If so, the Commander Mini has a port for the L.E.D. strips. Link to comment Share on other sites More sharing options...
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