Corsair H100i fan detection issues.

[Ticklemehballlz]

Hello TechSupport forum members,

 

I'm having some issues with my Corsair H100i cooling system.

 

Here is my initial screen on Corsair Link v2

 

http://i.imgur.com/HUAAvK7.png

 

And here is the version:

 

http://i.imgur.com/y97nzs6.png

 

As you can see, or should I say cannot see any fans.

 

I have checked the connections on the pump for the two fans and they are properly seated. I disconnected and reconnected them to be extra sure.

 

The Corsair Link USB is connected both in the mini port and the header on the mobo.

 

I am using Windows 8.1 however I had this same problem on Windows 7.

 

The problem only started on Windows 7 about a week ago, it had been working fine for about a year. I upgraded to 8.1 yesterday and the problem still persists.

 

Does anyone know what is happening?

 

Note: After the Firmware update that installed today, the LED Option has come back and fans have increased in speed/noise but I cannot still set my own custom curve as the Link software doesn't see them.

 

Regards

Kyle.