EXILE157 Posted April 24, 2014 Share Posted April 24, 2014 I'm sorry Corsair but you guys are half stepping us consumers!:nono: Whats going on with Corsair? as much as I love the products I can't say the same when it comes to their website and customer service! horrible! I go to the website to purchase a product I'm looking for and every time for the past 2 months including one I check is out of stock, I personally call Corsair to see if any update and no information at all on the product availability? no clue! RMA : I submit a ticket and send the RMA product next day over night, then I wait about a week to follow up on the RMA, never get an email notice about the RMA!? and 2-3 weeks go by and nothing, I had to start making several calls in order to find out what's going on? and why is it taking them so long to send back a working product, every time I call it's about 30-45 minutes waiting and when finally I get with customer service I have to give them my info and conf # just to get transferred to technical support and it's always the same guy seems like the only person working in that department. I be like hey yeah it's me again here my info what's going on?....on hold...on hold...waiting, waiting...oohh ok I see sorry about the long delay I will send it out by the end of the day you will get an email with tracking number by the end of the day, that's every time I call to check on a purchase product, RMA or an Exchange. Yes lately within the past 2-3 years I had to return several items back as if I'm buying defective parts that only last about 2-3 years!? and I had to also send back wrong parts? Corsair needs to hire more people that can handle situations when it comes to customer service, support and needs people updating their website with detail information on product availability. I know when it comes to other "businesses" and "tech reviewers" Corsair is on point sending out their product making sure everything is right, high value reviews it's great for marketing but we are regular consumers buying Corsair products, we should be treated the same regardless. Link to comment Share on other sites More sharing options...
Corsair Technomancer Posted April 26, 2014 Share Posted April 26, 2014 Hey there Exile, I'm really sorry to hear that this is happening to you. We are currently in the process of both hiring and revamping our website and support site. Do you have any RMAs or tickets in our system right now? If so please let me know the numbers and I'll personally make sure that the process is quick and painless. Again I'm really sorry that you're having so many issues with our customer service. Link to comment Share on other sites More sharing options...
EXILE157 Posted May 13, 2014 Author Share Posted May 13, 2014 Hey there Exile, I'm really sorry to hear that this is happening to you. We are currently in the process of both hiring and revamping our website and support site. Do you have any RMAs or tickets in our system right now? If so please let me know the numbers and I'll personally make sure that the process is quick and painless. Again I'm really sorry that you're having so many issues with our customer service. I spoke to the only person that seems to work in that department and he helped me with my ticket, I should receive my RMA hopefully by Wednesday, 05/14/2014:cool: Link to comment Share on other sites More sharing options...
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