Grin Creeper Posted April 24, 2014 Share Posted April 24, 2014 Hello, I placed an order a couple of days ago. Then I noticed hours later that the order was On Hold. So, yesterday I called Sales. They indicated it was shipping out today. However, the order is still on hold Link to comment Share on other sites More sharing options...
Grin Creeper Posted April 25, 2014 Author Share Posted April 25, 2014 Honestly, your customer service requires a great overhaul. Poor communication. A lack of system updates to orders. And intentional difficulty added to even get the customer in contact with support. I have left 3-4 voicemails, 2 emails, and now this post that's being ignored. I expect an update. Social Media is a real thing. You can't pair decent products with inferior service. Link to comment Share on other sites More sharing options...
JasnK Posted April 25, 2014 Share Posted April 25, 2014 Mines been on hold for a week.. I don't know whats going on Link to comment Share on other sites More sharing options...
Grin Creeper Posted April 25, 2014 Author Share Posted April 25, 2014 I understand the Forums folks can't see orders but, looking at these forums clearly indicate that Corsair doesn't answer emails and is only occasionally available over the phone. They have some great products but, I'll be making recommendations with my industry contacts to avoid direct dealings with Corsair like the plague. Link to comment Share on other sites More sharing options...
Grin Creeper Posted April 25, 2014 Author Share Posted April 25, 2014 Update: finally got a person on the phone. It seems their warehouse is in the middle of relocation. Many items aren't even expected to begin shipping until 4/28. This is some information that customers with pending orders would appreciate not having to spend days calling to find out. This info should be in the recorded phone message, stickied on the forums, posted on the website, on their twitter and FB pages. C'mon, it's not 1994. People expect companies to keep their customers informed. Link to comment Share on other sites More sharing options...
Yellowbeard Posted April 26, 2014 Share Posted April 26, 2014 Sorry for the poor communication, this is a unique situation. I pinged customer service and I see someone took care of you. Have a good weekend. ::pirate:: Link to comment Share on other sites More sharing options...
Conners Posted April 26, 2014 Share Posted April 26, 2014 Hope their relocating to my state... No wait taxes...NM Link to comment Share on other sites More sharing options...
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