BounceMeister Posted April 16, 2014 Share Posted April 16, 2014 Yesterday i created a support ticket regarding a quad-kit of Vengeance memory (with a faulty module). I checked Express Replacement and entered my creditcard info. Up until now i haven't gotten any reply other than the first automated reply: ("Corsair has received your Express Replacement request") The status is "Open" and there is no RMA number yet. Ticket 6454423 PS. I just added the invoice just in case you need it. Link to comment Share on other sites More sharing options...
BounceMeister Posted April 17, 2014 Author Share Posted April 17, 2014 I got an email today, the items should be shipped soon because a shipping label has been created. I can track it on the UPS site. :) Link to comment Share on other sites More sharing options...
BounceMeister Posted April 24, 2014 Author Share Posted April 24, 2014 Just to finish the thread i started, i'll update the info here. Maybe it'll be useful for someone in the future. UPS delevered right on time yesterday (wednesday the 23rd). (tip: google your tracking number and it will show you the ups tracking site). I swapped the memory modules and tested for a couple of hours. Everything seems to be ok. I used the same packaging to return the faulty memory kit. I'll mail it tomorrow. One thing to keep in mind is that you have to pay for the shipping cost when returning the package. Luckily Corsair has a return address available in The Netherlands. When the rma process is finished i'll post a last update here. Link to comment Share on other sites More sharing options...
Corsair Technomancer Posted April 26, 2014 Share Posted April 26, 2014 Hey BounceMeister, glad to hear that you got the express RMA taking care of. If you have any other questions or concerns please feel free to let me know so that I can get them adressed. Link to comment Share on other sites More sharing options...
BounceMeister Posted July 6, 2014 Author Share Posted July 6, 2014 Final update: New memory working 100% (of course). Although rma status is still at "processing" on the support site, i received a message that the rma was closed: Hi xxxx, We apologize for the delay on the update. Yes, we have received the part and the hold on the credit card has been released. This RMA is now closed. Thank you! Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted July 6, 2014 Administrators Share Posted July 6, 2014 That's normal. Processing is the last step in an express RMA. Link to comment Share on other sites More sharing options...
BounceMeister Posted July 8, 2014 Author Share Posted July 8, 2014 Ok, thanks for clearing that up. I have closed the ticket. Thanks again for the excellent service. Link to comment Share on other sites More sharing options...
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