Shoup Posted April 15, 2014 Share Posted April 15, 2014 Hi all, I have the same issue described in this topic : http://forum.corsair.com/forums/showpost.php?p=704689&postcount=1. Since early 2012, I had no problem with this PSU but for a few months now I have trouble to power on my rig. As others, I finally power it up by switching rapidly on and off on the PSU. I tested an OCZ 600W PSU : it works well, the computer powers on on the first press. I tested the Corsair PSU in another computer but didn't manage to power it on. So I switched back in mine and now it doesn't power on anymore. I opened a ticket last monday to get a RMA and obtain a working PSU, mine is obviously defective and still under warranty. But I have no news for more than a week. As this issue seems to concern AX series and several customers have ran the same tests to confirm PSU's fault, has anyone having this issue had his PSU exchanged yet ? Is this considered as a known issue ? It's been a week that my computer is down and I don't want to buy a new PSU. What should I do ? Thanks for your help ! Link to comment Share on other sites More sharing options...
Corsair Employee jonnyguru Posted April 15, 2014 Corsair Employee Share Posted April 15, 2014 Contact support. While there are a lot of threads on this forum about this issue, it's still a very small percentage of the total number of units sold. Link to comment Share on other sites More sharing options...
Shoup Posted April 16, 2014 Author Share Posted April 16, 2014 I did contact support, by opening a ticket. I didn't see a phone number and the chat is always offline... Link to comment Share on other sites More sharing options...
Corsair Employee jonnyguru Posted April 16, 2014 Corsair Employee Share Posted April 16, 2014 http://www.corsair.com/en-us/company/contact option 3 Make sure it's during business hours or you'll only be able to leave a voicemail. Link to comment Share on other sites More sharing options...
Shoup Posted April 19, 2014 Author Share Posted April 19, 2014 I finally got a RMA. It seems that I need to send back cables to Corsair. Can I send just the PSU and the cables I used or the whole package including box, all cables, notice... ? Link to comment Share on other sites More sharing options...
Shoup Posted April 29, 2014 Author Share Posted April 29, 2014 I just received a new PSU (AX760). I'll install it this week end. All ends up well ! Link to comment Share on other sites More sharing options...
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