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RMA ... how long does it take?


zune

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It may sound like a silly question but ... how long does it take for Corsair to acknowledge an RMA request?

 

I put one in 10 days ago, have heard nothing back yet. When I submitted the ticket it said I should receive an email "within an hour" ... never received one and the ticket seems to be just sitting there ...

 

 

So do I need to close/resubmit or is it normal procedure for Corsair to take a few weeks before even beginning to deal with the RMA request? I am fortunate in that I have spare parts to replace the faulty Corsair unit but ... you know ... the average person might not have a spare PSU sitting there so they can work, just saying

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