rasmus Posted April 8, 2014 Share Posted April 8, 2014 I am currently having a major RMA issue with my local Corsair distributor ALSO. I bought an AX-750 PSU from them in 2011 which cost me almost 170€. Instead of offering AX series as a replacement their rep is insisting that I have to accept RM-750 instead because my AX-750 "is an old model" like their rep said. When I wrote that I need AX series, they simply made a 90€ refund, which I have not accepted. The problem is that RM-750 is a cheaper lower end model. It has less SATA and 4 pin connectors and 1 EPS connector instead of 2. Furthermore AX series is made by Seasonic while RM is not. AX has a 7 year warranty, while RM has 5. AX is professional, RM is enthusiast series. Basically what they say is shortly: "you got an old model. RM is newer. prices went down, you have to accept either 90€ or RM". And they say that RM is the same as my AX. I will try to talk to their manager tomorrow. Any advices you could give me? Link to comment Share on other sites More sharing options...
ROGX Posted April 10, 2014 Share Posted April 10, 2014 Did you talk to the manager? What happened? im going through a smililar problem. Link to comment Share on other sites More sharing options...
Synthohol Posted April 10, 2014 Share Posted April 10, 2014 Corsair cannot control the actions of vendors. to get the best RMA service you need to deal directly with Corsair themselves. Link to comment Share on other sites More sharing options...
rasmus Posted April 10, 2014 Author Share Posted April 10, 2014 I am currently in talks with the distributor. I advise everybody to do your RMA directly with Corsair as I will next time. Distributors are handling huge volumes of equipment and they really do not care about every particular case. They also try to be as cost efficient as possible and most of the times it hurts end users. I have an open RMA with Corsair as well and got no problems there. If I cant get it solved with the disti I simply will send directly to Corsair myself. The situation looks promising, it was my own fault I contacted the original place of purchase. Will not make that mistake again. Link to comment Share on other sites More sharing options...
gotto Posted April 10, 2014 Share Posted April 10, 2014 Corsair cannot control the actions of vendors. to get the best RMA service you need to deal directly with Corsair themselves. I totally agree. as corsair has top notch customer service if something goes wrong they fix it right away that's been my experience so far:): Link to comment Share on other sites More sharing options...
Corsair Employee jonnyguru Posted April 10, 2014 Corsair Employee Share Posted April 10, 2014 DO THE RMA THROUGH CORSAIR!!!!! The vendor may seem like they're jerking you around, but they're only obligated by law to support you for ONE YEAR. The seven year warranty is through Corsair. You should get another AX. If not the Gold, then the new Platinum. An RM is two steps below in quality (RM, HX, then AX) and is an unacceptable trade. Link to comment Share on other sites More sharing options...
Pixelmancer Posted April 10, 2014 Share Posted April 10, 2014 Any advices you could give me? RMA to Corsair and stop shopping at that place. Link to comment Share on other sites More sharing options...
Yellowbeard Posted April 10, 2014 Share Posted April 10, 2014 RMA to Corsair and stop shopping at that place. True, sometimes you must make your statement with your money! ::pirate:: Link to comment Share on other sites More sharing options...
Pixelmancer Posted April 10, 2014 Share Posted April 10, 2014 True, sometimes you must make your statement with your money! ::pirate:: All the time. Unfortunately it's something gamers are really bad at. When Diablo 3 came out I told people not to preorder it. "You know games usually have bad launches and most of the time they lie a lot about what the game will be like. That's not going to change if you keep preordering everything." I said. Did they listen? Nope, of course not. Then there was the big fuss about how it was unplayable the first few days. Every one of them went right ahead and preordered the next game they bought anyway though. :wtfman: A picture says a thousand words. http://www.blogcdn.com/www.joystiq.com/media/2009/11/gam_boycottfail_580-1258143415.jpg We're like battered women who keep crawling back to our abusive ex. Link to comment Share on other sites More sharing options...
rasmus Posted April 15, 2014 Author Share Posted April 15, 2014 Looks like I got it solved. They raised the original refund so I will buy a new PSU. Link to comment Share on other sites More sharing options...
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