TrojanHorse Posted April 2, 2014 Share Posted April 2, 2014 Hi, My ticker number: 6440243 I would like to know if Corsair would pay for the shipping back to the corsair facilitties in Netherlands as the warranty is under 12 months old and it is still relatively new. Sending a keyboard this size in its original packaging etc would cost me around £30, about $50 and thats a rather large sum to pay for an issue that I did not cause. I mean I've heard people get their return shipping paid for free if it is under 12 months, as various people have with their PSUs and as an owner of corsair products I buy them just for the CS (owning an AX850, 16gb vengeance ram, lots of sp120s and even this keyboard - the k95) it would be disappointing if I would have to pay for the return shipping on this occasion. Link to comment Share on other sites More sharing options...
Yellowbeard Posted April 2, 2014 Share Posted April 2, 2014 Use the link above for Support Ticket System and start a ticket. We can't address this question via the forum. Link to comment Share on other sites More sharing options...
TrojanHorse Posted April 3, 2014 Author Share Posted April 3, 2014 Hi, Sorry I do have a support ticket? Thats why the ticker number is there? Do you mean start a ticket to ask for shipping label? I've started a ticket to inquire if corsair will pay for the return shipping - but I have already seen many threads on this forum asking similar questions without answer? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted April 3, 2014 Administrators Share Posted April 3, 2014 Please respond back to your ticket, don't create a new one. I've closed the duplicate ticket. Link to comment Share on other sites More sharing options...
TrojanHorse Posted April 3, 2014 Author Share Posted April 3, 2014 Hi, Sorry about that but will amend as asked; but can you not answer the question please? Added comment too! Link to comment Share on other sites More sharing options...
Artosis Posted April 5, 2014 Share Posted April 5, 2014 Let me answer it for you. Corsair will not pay for your shipping fee. I have to sent two of my K90 and K95 back to them. it costed me $30 total. So I stopped buying Corsair keyboard since it broke easily Link to comment Share on other sites More sharing options...
Toasted Posted April 7, 2014 Share Posted April 7, 2014 If you received a replacement keyboard from Corsair which has failed, in the new ticket, tell them its was a replacement from them and provide your previous RMA #. They may cover the shipping fee for you. Link to comment Share on other sites More sharing options...
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