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Showing results for tags 'tech support'.
Found 6 results
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After buying my keyboard there has been an issue with some of the keys, when I press W and Space together it creates an E and I can't seem to understand why it is doing this, if someone has experienced this issue before or can give me an idea of a fix it would be greatly appreciated.
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I have been trying everything, from downloading iCUE, to meddling in device manager. Nothings working, it happens when a loud audio bass comes up and disconnects it from my computer and once the bass is done reconnects it. -
http://imgur.com/gallery/dYQcVII I have RMA a SF600 and got a refurbished unit. It has been working fine for a few months but recently iv noticed a wired sound coming from it. This noise is quiet and happens occasionally. Should I be concerned? -
Hello, I have an HS70 and last night I decided to finally do the firmware update on it via ICue. Upon clicking the update button it prompted me to connect the headset via USB. I did so and it detected my HS70 as a generic headset at which point it gave me the option to select a model. I believe here is where I screwed up and either selected a different model or something because the picture I get is for the VOID pro wireless. Now my HS70 doesn't even turn on and my pc doesn't detect it. The dongle has a constant blinking light, if that is of any use. It is still under warranty, if it needs to get to that, but I assume downloading something from somewhere would do the trick. -
http://imgur.com/gallery/dYQcVII I have RMA a SF600 and got a refurbished unit. It has been working fine for a few months but recently iv noticed a wierd sound coming from it. This noise is quiet and happens occasionally. Should I be concerned?
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ONLY Corsair devices disconnect / reconnect
friendkiller96 posted a topic in Legacy Corsair Software
Okay, so I'm hoping someone here can help me out here. I have a Corsair Strafe RGB Keyboard, Corsair Glaive RGB Mouse, And the Void Pro Wireless headset and whenever I launch Fortnite (Haven't tried it with other games) randomly, sometimes it won't even happen, the devices I just mentioned will disconnect and reconnect indefinitely forcing me to restart my computer. This recently just started happening as well, and I doubt it is an issue on Fortnite's end as users have complained in the past about devices Disconnecting and reconnecting. I have tried troubleshooting as well, and here is what I have tried. I moved the hub the devices are connected to, to another port, updated device firmware, updated windows 10 software, updated icue, unplugged and re-plugged back in. All have done nothing. Thing is while I'm on desktop and not in a game it doesn't freak out but only sometimes in game will it disconnect and reconnect. Things to note: I have the devices plugged into a USB hub. Here are my computer specs as well as the firmware versions on the devices. Hopping someone can give me some help on this. Motherboard: MSI Z87-G45 GPU: MSI R9 390X (x2) Processor: Intel Core i7-4790K @ 4.00 GHZ RAM: Corsair Vengence 32 GB DDR3 PSU: EVGA 1000W G2 Keyboard Version:2.05 Mouse: 1.04 Headset: 0.15
