mgrenier25 Posted January 23, 2020 Share Posted January 23, 2020 So, was the micro usb cable on this designed to u plug as soon as you move the keyboard? This is brand new, I could understand if it was an old device and the port got loose after many connect/disconnect... But this does not impress me.. At all. Link to comment Share on other sites More sharing options...
shaunyw Posted May 6, 2020 Share Posted May 6, 2020 I have the exact same problem, a loose connection between the usb cable and keyboard, from the first time I used the cable. I have tried different cables, computers and ports but still suffer disconnections with every slight movement so it definitely is a manufacturing fault so most likely very wide spread. Its shocking that Corsair dont run any quality control before shipping products. Has anyone had any luck from their warranty with this issue? Corsair support are ignoring my ticket so far. Link to comment Share on other sites More sharing options...
WaywardTot Posted October 12, 2020 Share Posted October 12, 2020 So, was the micro usb cable on this designed to u plug as soon as you move the keyboard? This is brand new, I could understand if it was an old device and the port got loose after many connect/disconnect... But this does not impress me.. At all. I'm replacing mine now for this very reason. USB port in the back loses connectivity with power no matter how I jiggle it. I barely ever even moved this keyboard, surprised it gave out so soon. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Haurjie Posted October 13, 2020 Corsair Employee Share Posted October 13, 2020 Hi everyone, Thanks for letting us know this issue exists, I'll bring it up to my team and see what we can do to fix it. Link to comment Share on other sites More sharing options...
AdroG23 Posted December 16, 2020 Share Posted December 16, 2020 I have the exact same problem, a loose connection between the usb cable and keyboard, from the first time I used the cable. I have tried different cables, computers and ports but still suffer disconnections with every slight movement so it definitely is a manufacturing fault so most likely very wide spread. Its shocking that Corsair dont run any quality control before shipping products. Has anyone had any luck from their warranty with this issue? Corsair support are ignoring my ticket so far. Exactly the same here. Bought my k57 about two months ago. The first week i used it wireless since it was practical but after that i wanted to take advantage of the iCUE software and sync the lights. I plugged it in and never unplugged it again. About two hours ago i noticed that the light profile changed on it's own and it showed the K57 in "wireless mode" even if it was plugged. A bit of pressure downwards on the jack fixes the problem, but that's no fix at all. I already submited a ticket to corsair to see how can they fix this problem. I'll let you know what do they tell me. Link to comment Share on other sites More sharing options...
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