Dkenan Posted April 28, 2020 Share Posted April 28, 2020 Hi All, Ever since the last update to iCue, my headset driver is crashing and causes my PC to restart. I am getting this error in Event Report: The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 4 more times. Please contact the device manufacturer for more information about this problem. This is the user data: Log Name: System Source: Microsoft-Windows-DriverFrameworks-UserMode Date: 4/28/2020 2:47:41 AM Event ID: 10111 Task Category: User-mode Driver problems. Level: Critical Keywords: User: SYSTEM Description: The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 4 more times. Please contact the device manufacturer for more information about this problem. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-DriverFrameworks-UserMode" Guid="{2e35aaeb-857f-4beb-a418-2e6c0e54d988}" /> <EventID>10111</EventID> <Version>1</Version> <Level>1</Level> <Task>64</Task> <Opcode>0</Opcode> <Keywords>0x2000000000000000</Keywords> <TimeCreated SystemTime="2020-04-28T00:47:41.069367900Z" /> <EventRecordID>4681144</EventRecordID> <Correlation /> <Execution ProcessID="844" ThreadID="1020" /> <Channel>System</Channel> <Computer>KenanDuran779</Computer> <Security UserID="S-1-5-18" /> </System> <UserData> <UmdfDeviceOffline xmlns="http://www.microsoft.com/DriverFrameworks/UserMode/Event"> <LifetimeId>{1369f336-c9bf-4824-b159-98412ac1f52c}</LifetimeId> <FriendlyName>HID-compliant headset</FriendlyName> <Location>(unknown)</Location> <InstanceId>HID\VID_1B1C&PID_0A3E&MI_03&COL03\7&33947074&0&0002</InstanceId> <RestartCount>4</RestartCount> </UmdfDeviceOffline> </UserData> </Event> Anyone else having these issues, any solutions would be appreciated. Thank you Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted April 28, 2020 Corsair Employee Share Posted April 28, 2020 We would recommend that you contact our support staff by opening a ticket at https://help.corsair.com Link to comment Share on other sites More sharing options...
reagan247 Posted May 1, 2020 Share Posted May 1, 2020 I'm having the EXACT same issue, to no end. It's frustrating that it's causing my whole PC to crash. Link to comment Share on other sites More sharing options...
APolarBear Posted May 2, 2020 Share Posted May 2, 2020 getting this too starting today, have only had the headset for a few days now..... Link to comment Share on other sites More sharing options...
APolarBear Posted May 8, 2020 Share Posted May 8, 2020 love that theres no response at all, i give up. Link to comment Share on other sites More sharing options...
jdyarrington Posted October 22, 2020 Share Posted October 22, 2020 Did you ever get a solution to this? I'm getting the exact same error in Event Viewer with the latest iCue update. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Nick Posted October 26, 2020 Corsair Employee Share Posted October 26, 2020 Try performing a clean install of iCUE using the process in the link below: https://www.google.com/search?client=firefox-b-1-d&q=clean+install+icue Make sure to backup your profiles before starting the process. If this doesn't resolve the issue, I'd recommend reaching out to our support team for further troubleshooting: https://support.corsair.com/ Link to comment Share on other sites More sharing options...
Xelion Posted April 22, 2021 Share Posted April 22, 2021 Did you ever figure out the issue? I recently built a new system an I'm currently experiencing this issue, was not an issue on my previous system. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted April 29, 2021 Corsair Employee Share Posted April 29, 2021 Did you ever figure out the issue? I recently built a new system an I'm currently experiencing this issue, was not an issue on my previous system. Hi Xelion, Have you already tried performing a clean install of iCUE? Based on your provided PC specs, I also suggest updating your BIOS here if you haven't done so already - it includes a fix of USB connectivity which may help. Link to comment Share on other sites More sharing options...
Smaxx Posted September 17, 2021 Share Posted September 17, 2021 Just in case anyone stumbles over this, as I've had the driver crash repeatedly for me today. Try opening Device Manager, open the Human Interface Devices category (should be open by default with an issue icon on HID-compliant headset), delete/uninstall the HID-compliant headset, disconnect and reconnect the headset (or turn it off and back on), the entry should reappear without the issue. Link to comment Share on other sites More sharing options...
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