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  #1  
Old 03-09-2016, 08:32 AM
SimpleJiRo SimpleJiRo is offline
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Default There is no LED light when i switch on/off dolby surround (Void RGB USB)

Hi, i just got my Void RGB USB headset yesterday. I notice there is no infomic LED light when i switch on/off dolby surround. Is that normal?
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  #2  
Old 03-09-2016, 05:59 PM
Corsair Chris Corsair Chris is offline
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Does it light up green or red when you change EQ profiles?
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  #3  
Old 03-12-2016, 01:23 AM
SimpleJiRo SimpleJiRo is offline
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Hi, sorry for late reply. Yes. It light up red when i change EQ profiles but honestly i don't feel much difference of the sound when i switch EQ profiles.
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Old 07-20-2016, 05:19 PM
Brian48 Brian48 is offline
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Was there any resolution to this issue? I have the same problem. The LED light that indicates Dolby on/off toggle does not light up. I can toggle between on/off via the software control panel, but I'm not sure if it's actually working.
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Old 07-20-2016, 05:24 PM
Brian48 Brian48 is offline
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Also, if it matters, I'm running Windows 10 with the latest firmware.
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Old 07-21-2016, 06:36 AM
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When you change EQ profiles, does the InfoMic LED light up green or red?

If it's red, the headset could still be in Stereo mode instead.
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Old 07-21-2016, 05:43 PM
Brian48 Brian48 is offline
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No. No light at all. The only thing lit up is the mute led. Dolby never lights up no matter what if I toggle between EQs or enable/disable Dolby.

To be honest, I don't really care about the light. I'm worried the Dolby itself is not working.
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Old 07-22-2016, 07:47 AM
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I guess one way would be to play audio and with audio notifications off, turn Dolby on and off and listening for a difference.

Plug the charging cable in to the headset and turn it off, does the Charging LED light up?
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Old 07-28-2016, 09:43 PM
Brian48 Brian48 is offline
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Sorry. Been busy at work.

I think LED is dead. It's not coming on no matter what I do.

That said, I do think Dolby is probably enabling though. I was able to DL a few Dolby surround sound test files and was able to tell a difference when toggling on/off via the software.

A little disappointed that this headset is cheaply made. It does sound good, but I suspect this unit will not last very long. Considering the cost, I guess you get what you pay for.
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  #10  
Old 07-30-2016, 07:46 AM
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You can consider contacting your retailer and asking if they can replace it for you or request an RMA to replace it via Corsair.

Corsair does provide a two year warranty for the headset, so if you do encounter any problems, just submit a ticket to them.

https://corsair.secure.force.com/
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