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  #1  
Old 11-05-2019, 12:26 PM
dav461 dav461 is offline
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Default RMA (Germany) 2000865387

Hello,
I am unable to speak with any advisers via email, no one ever wants to consult or reply. Thankfully to Nick, I have send my headset back on 24th of October. Can I receive a status update please?
Regards,
David
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  #2  
Old 11-05-2019, 03:52 PM
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Hello,

I will reach out to the agent to get back to you on your ticket.
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Old 11-20-2019, 05:06 PM
dav461 dav461 is offline
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So every time I want them to reply to me, I have to write here about it? One reply per week for 3 weeks already I still have no status of what’s happening with my headset. Last time I heard back from your team was on 16th and 6th of November.
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Old 11-21-2019, 08:55 PM
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Hello,

You shouldn't have to write on the forums to receive a reply back from the support ticket, but from what I am seeing is that there is an investigation that is still on going with our logistics team. I will help you by asking one of the agents to push your ticket through and get your RMA moved to the next step.
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Old 11-22-2019, 01:06 PM
dav461 dav461 is offline
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Hi!
I got that impression that this is how it works. Hopefully I’m wrong.
Can you let me know what is the next step, how long it will take longest. And what is the step afterwards? I hope you understand my worries. Thank you.
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  #6  
Old 11-25-2019, 05:38 PM
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Hello,

I understand, and I am sorry about what you're experiencing. I hope the agent is making sure everything is going well for you.
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