sush1626866275 Posted October 27, 2019 Share Posted October 27, 2019 hey , i opened a case 9 days ago and didnt get any answer about it. there is any one who can take care of it ? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted October 28, 2019 Corsair Employee Share Posted October 28, 2019 Hello The agent tried to help out on the ticket, but was closed, did you happen to close the ticket on accident? Link to comment Share on other sites More sharing options...
sush1626866275 Posted October 28, 2019 Author Share Posted October 28, 2019 nope.. when i opened the case i received 2 emails and thats it . email 1: ##- Please type your reply above this line -## Thank you for contacting Corsair Customer Service. To find out where to buy our products, please visit: https://www.corsair.com/where-to-buy ^^^ not helping. email 2 : We’ve received your help request and routed it to the people at Corsair that can best assist you. Your ticket number is (2000879886). A support representative will usually respond within 3 to 4 business days, if not sooner. See below for what to expect when our team contacts you: • If you need help with an order or a warranty exchange, our team will ask for specific information related to your product, including proof of purchase. • If you need help with troubleshooting, our team will ask about your computer setup, when the problem started, and what steps you’ve taken to try and resolve the problem. If the problem started after updating your setup, software, or hardware in any way, please let them know if you haven’t already. Our goal is to help you fully and in a timely fashion. If any circumstances have changed after you first contacted us, please let our team know. NOTE: Your ticket will be closed after 21 days of inactivity. To avoid this, please regularly check your ticket for updates by logging in to help.corsair.com. Thank you for choosing Corsair. and im still waiting . Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted October 29, 2019 Corsair Employee Share Posted October 29, 2019 Hello, I've have an agent create a follow up ticket to help you out. Link to comment Share on other sites More sharing options...
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