okkin Posted November 18, 2020 Share Posted November 18, 2020 (edited) Can't complete firmware update to 3.13. Made it through the first few steps now I'm at the step shown in the image and nothing I do will make the installation continue. http://https//imgur.com/a/cwYLL78 https://imgur.com/a/cwYLL78 Under the settings tab, firmware is shown as 3.13 and the keyboard seems to work fine. So I guess it's installed?? If I hit the abort button I get a warning that aborting will make the keyboard inoperable, so I canceled the abort... Is this just something I have to deal with seeing when I open iCUE? Thanks for any help Edited November 18, 2020 by okkin edit: picture line won't post Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Blade Posted November 18, 2020 Corsair Employee Share Posted November 18, 2020 Hi Okkin, Go ahead and open a ticket with support, and send them a photo of the rear of your keyboard with the ticket -- this will let them send you the proper firmware for your specific model of K63, and instructions on how to perform a manual firmware flash. Link to comment Share on other sites More sharing options...
lacw09 Posted January 25, 2021 Share Posted January 25, 2021 hi can you help me i have the same problem with my k63 i cant update the said firmware and im having problem with my wireless connection Link to comment Share on other sites More sharing options...
Outlaw_Nate Posted January 25, 2021 Share Posted January 25, 2021 hi can you help me i have the same problem with my k63 i cant update the said firmware and im having problem with my wireless connection Dealt with in private messages. Link to comment Share on other sites More sharing options...
Merkor Posted May 24, 2021 Share Posted May 24, 2021 The latest version of iCue won't complete the 3.13 update for me, neither. It fails, but I was lucky to get the keyboard up and running again somehow by unplugging/plugging the USB connection several times. The K63 dongle doesn't show up in iCue as it shows with the Harpoon RGB dongle, before and after the failed update. Any ideas? Link to comment Share on other sites More sharing options...
Vathys Posted July 18, 2021 Share Posted July 18, 2021 The latest version of iCue won't complete the 3.13 update for me, neither. It fails, but I was lucky to get the keyboard up and running again somehow by unplugging/plugging the USB connection several times. The K63 dongle doesn't show up in iCue as it shows with the Harpoon RGB dongle, before and after the failed update. Any ideas? I'm having the same issue right now, in fact it only operates unplugged. Can't do the 3.13 update, wondering if you came up with a solution? Link to comment Share on other sites More sharing options...
Merkor Posted July 18, 2021 Share Posted July 18, 2021 I'm having the same issue right now, in fact it only operates unplugged. Can't do the 3.13 update, wondering if you came up with a solution? No, nobody answered. Haven‘t tried since. Don‘t want to brick it. It‘s a shame. Link to comment Share on other sites More sharing options...
Merkor Posted August 14, 2021 Share Posted August 14, 2021 Still no update possible using the latest iCue version. Can anybody provide the image to version 3.13 to use "force update"? Link to comment Share on other sites More sharing options...
fuflis Posted September 23, 2021 Share Posted September 23, 2021 Hello Guys! Can you try update it in Secure Mode? 1) Ctrl +R, type msconfig 2) System Startup/Secure Startup flagged 3) Start windows and try update, then turn back to normal Link to comment Share on other sites More sharing options...
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