The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Audio

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 02-22-2018, 02:12 AM
ESMN ESMN is offline
Registered User
ESMN's PC Specs
 
Join Date: Feb 2018
Posts: 9
POST ID # = 941741
ESMN Reputation: 10
Default Problems with my VOID RGB Wireless

I've had my headset for roughly a year now, and it's starting to act up and annoy me.

First Issue:

When I power it on, it doesn't always connect. The female voice doesn't say "Powering On, Mic off" like it should, and NO audio comes out. I then have to hold the power to turn it off, and then turn it back on. This happens a couple times a day.

Second Issue:

When there's no sound being played, you can hear an annoying static sound coming out of the headset, it isn't loud.. but it's annoying

Third Issue:

When it is plugged in charging (right now it's charging through my K70), it keeps saying "Charging Battery", like it normally does when you first plug it in, however, it's been plugged in for awhile when it does it.

Does anyone have any ideas? Starting to consider canning it and buying another brand.
Reply With Quote


  #2  
Old 02-22-2018, 06:50 AM
Toasted Toasted is offline
Registered User
 
Join Date: Apr 2011
Posts: 19,342
POST ID # = 941762
Toasted Toasted Reputation: 124
Default

1. Double check and make sure the headset is set as the default playback device in Windows when the issue occurs.

3. Sounds like a loose connection, Tried a different microUSB to Type A cable?
Reply With Quote


  #3  
Old 02-22-2018, 05:27 PM
ESMN ESMN is offline
Registered User
ESMN's PC Specs
 
Join Date: Feb 2018
Posts: 9
POST ID # = 941828
ESMN Reputation: 10
Default

Quote:
Originally Posted by Toasted View Post
1. Double check and make sure the headset is set as the default playback device in Windows when the issue occurs.

3. Sounds like a loose connection, Tried a different microUSB to Type A cable?
It is the default device.

When it turns on it's not connecting to the USB dongle properly I think.
Reply With Quote


  #4  
Old 02-22-2018, 05:49 PM
Corsair Nick's Avatar
Corsair Nick Corsair Nick is offline
Corsair Employee
 
Join Date: Feb 2016
Posts: 941
POST ID # = 941830
Corsair Nick Reputation: 39
Default

When your audio cuts out, does the dongle start blinking? Try moving the dongle to a different USB, preferably on the front IO panel of your case, and see if it keeps dropping.
Reply With Quote


  #5  
Old 02-24-2018, 05:28 AM
ESMN ESMN is offline
Registered User
ESMN's PC Specs
 
Join Date: Feb 2018
Posts: 9
POST ID # = 942023
ESMN Reputation: 10
Default

Quote:
Originally Posted by Corsair Nick View Post
When your audio cuts out, does the dongle start blinking? Try moving the dongle to a different USB, preferably on the front IO panel of your case, and see if it keeps dropping.
It doesn't drop out.. My headset fails to turn on properly.

USB dongle is on the front of my case too.
Reply With Quote


  #6  
Old 02-24-2018, 06:55 AM
Toasted Toasted is offline
Registered User
 
Join Date: Apr 2011
Posts: 19,342
POST ID # = 942033
Toasted Toasted Reputation: 124
Default

What does the headset do when you turn it on? Does the InfoMic LEDs constantly flash?

Do you have any other wireless devices near the headset and dongle? Tried moving them away or the headset dongle away? Does that change anything?
Reply With Quote


  #7  
Old 03-02-2018, 05:38 AM
ESMN ESMN is offline
Registered User
ESMN's PC Specs
 
Join Date: Feb 2018
Posts: 9
POST ID # = 942908
ESMN Reputation: 10
Default

Quote:
Originally Posted by Toasted View Post
What does the headset do when you turn it on? Does the InfoMic LEDs constantly flash?

Do you have any other wireless devices near the headset and dongle? Tried moving them away or the headset dongle away? Does that change anything?
No other wireless devices. Keyboard and mouse are both wired. Not using WiFi

But yea, when it doesn't connect or whatnot the InfoMic LED's constantly flash.
Reply With Quote


  #8  
Old 03-05-2018, 08:45 PM
Corsair Nick's Avatar
Corsair Nick Corsair Nick is offline
Corsair Employee
 
Join Date: Feb 2016
Posts: 941
POST ID # = 943574
Corsair Nick Reputation: 39
Default

You might need to replace the dongle. Go ahead and put in a support ticket on our website, and one of the Technical Support staff can help you out with a replacement.

https://support.corsair.com/
Reply With Quote


  #9  
Old 03-16-2018, 02:06 AM
ESMN ESMN is offline
Registered User
ESMN's PC Specs
 
Join Date: Feb 2018
Posts: 9
POST ID # = 944990
ESMN Reputation: 10
Default

Quote:
Originally Posted by Corsair Nick View Post
You might need to replace the dongle. Go ahead and put in a support ticket on our website, and one of the Technical Support staff can help you out with a replacement.

https://support.corsair.com/
Would this be covered under warranty?
Reply With Quote


Reply

Tags
audio, charging, connection issue, cue, void

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 09:59 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.