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Old 11-14-2013, 08:40 AM
M00 M00 is offline
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Angry H100i Leak

I turned my computer on tonight and noticed than one of the fans in my case was going crazy.

I opened up hardware monitor to see what was going on. It was one of my GTX780 graphics cards. The monitor said it was going from 0RPM to 30000000RPM (obviously not possible) every 5 seconds despite the fact that it was at a constant 30 degrees Celsius. This had me quite worried so I turned off my PC and opened it up to have a look what was going on.

My h100i has leaked quite a lot of liquid out of one of the hose connections closest to the rad. This liquid has gone down the outside of the hose and all through my 2 GTX780s. I immediately took everything out to try and prevent any further damage. My graphics cards are filled with this liquid. It went through the top one and into the bottom one as well.

I purchased and installed the water cooler according to the instructions on the 22nd of October 2013 and it has been working fine until tonight.

What are my options at this point? Will Corsair pay for the damage done to my system? These graphics cards cost me $869AUD each. I live in Western Australia so I would imagine it would be quite expensive to ship all this stuff over to the USA. Will the local store I purchased them from be able to do anything?

Last edited by M00; 11-14-2013 at 08:50 AM.


  #2  
Old 11-14-2013, 11:54 AM
JKeifer JKeifer is offline
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There are lot's of posts here indicating that Corsair will cover consequential damage due to leaking units. You'll probably have to go the route of sending your damaged graphics cards so that they can assess the damage for themselves.

On a personal note, I went back to air cooling as I noticed moisture in my system prior to a catastrophic blow-out.

I trust someone from Corsair or those that are considered forum helpers will respond and let you know how to proceed.

Good luck!

Last edited by JKeifer; 11-14-2013 at 12:18 PM. Reason: spelling


  #3  
Old 11-14-2013, 01:47 PM
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Quote:
What are my options at this point? Will Corsair pay for the damage done to my system? These graphics cards cost me $869AUD each. I live in Western Australia so I would imagine it would be quite expensive to ship all this stuff over to the USA. Will the local store I purchased them from be able to do anything?
Sorry to see this M00. What you can do is request an RMA for your cooler and explain what has happened and that you would like to request a damage claim form at the same time. Make sure you take pics of the leaks or affected areas if you havent already.

Your cards could actually be fine. I would clean them up good with 90% rubbing alcohol and then let them dry for a day or so. Then tests appropriately. Same goes for the MB. But if you are sure they are bad, then just follow the instructions that will be sent to you.

And in the mean time please post your case number here too.

Quote:
I live in Western Australia so I would imagine it would be quite expensive to ship all this stuff over to the USA. Will the local store I purchased them from be able to do anything?
Sorry, no , your local store wouldn't be able to do anything as far as any sort of damage claim is concerned. But you wouldn't have to send them to the US either though. Generally you would be instructed to send them to one of three hubs located around the world. Unless they give you special instructions which is also a possibility, but they will work that out with you through the RMA process.
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Last edited by peanutz94; 11-14-2013 at 01:51 PM.


  #4  
Old 11-14-2013, 07:59 PM
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Wow, stuff like this scares the crap out of me..Seriously thinking of going back to air cooling!


  #5  
Old 11-14-2013, 08:13 PM
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Originally Posted by Dave65 View Post
Wow, stuff like this scares the crap out of me..Seriously thinking of going back to air cooling!
theres a risk to water cooling,modding a computer in any form carry's a risk
you just need to weigh the pro's and cons
even overclocking has a risk to name just one
way i look at it is if it lasts a year then its time for a upgrade and a leak just gives you a reason to
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  #6  
Old 11-14-2013, 10:22 PM
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Quote:
Originally Posted by wytnyt View Post
theres a risk to water cooling,modding a computer in any form carry's a risk
you just need to weigh the pro's and cons
even overclocking has a risk to name just one
way i look at it is if it lasts a year then its time for a upgrade and a leak just gives you a reason to
Corsair seems to stand behind their product so that is always good too!


  #7  
Old 11-14-2013, 10:38 PM
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I purchased my H100i at the end of Oct 2013 as well! Obviously, it doesn't mean our batches are similar but is there any way to check proactively if there ios an issue, or you just gotta wait for the watery explosion :S


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Old 11-14-2013, 10:50 PM
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Originally Posted by creos7 View Post
I purchased my H100i at the end of Oct 2013 as well! Obviously, it doesn't mean our batches are similar but is there any way to check proactively if there ios an issue, or you just gotta wait for the watery explosion :S
there is no defective batch problem,a leak is a random issue

Quote:
Originally Posted by Dave65 View Post
Corsair seems to stand behind their product so that is always good too!
one of the best,if not the best
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  #9  
Old 11-14-2013, 11:07 PM
creos7 creos7 is offline
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thanks wytnyt, that's what i thought but it seemed a lot of ppl are talking about it.

i personally haven't had any issues with mounting, temps, or noise (other thank corsair link not working at all but that's a known issue), very happy with the product so far, so i guess no need to panic :)

thanks


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Old 11-14-2013, 11:24 PM
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i have 3 water cooled,getting ready for a 4th and most expensive one,itll be water cooled also
forget those bulky 2 lb. lead weights on my m/b
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  #11  
Old 11-15-2013, 07:05 AM
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Quote:
Originally Posted by creos7 View Post
I purchased my H100i at the end of Oct 2013 as well! Obviously, it doesn't mean our batches are similar but is there any way to check proactively if there ios an issue, or you just gotta wait for the watery explosion :S
The only way is to be proactive and check periodically (often?) by visual inspection for moisture around the tubing connections, cracked tubing,pump speed, etc.


  #12  
Old 11-15-2013, 03:13 PM
Latharion Latharion is offline
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The best way to "proactively" check is to run the rad&pump system unattached (preferrably set inside a bowl or other container), and then check periodically for a day or two to see if there are any leaks. The vast majority of problems related to water-cooling systems are due to bad hose connections or hose leaks. Those will show up fairly quickly in the process of running the thing (if not immediately). After a few days, or whenever you decide, go ahead and mount the cooling unit. The only part then that might fail is the pump motor, and those usually last awhile (they have a rotational life span, but it's thousands of hours normally equating to years of use). From there, just do a visual inspection when you do your monthly cleaning/dusting of the computer (you ARE cleaning it regularly...right?!?)


  #13  
Old 11-16-2013, 12:33 AM
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I've had 3 H100/H100i and never seen a leak or moisture if you get ether i would return it.


  #14  
Old 12-06-2013, 01:04 PM
M00 M00 is offline
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I just got a refund on the cooler and 2 new replacement graphics cards today. For any Aussies reading this in the future this is the process I went through.

14/11/2013 - Water cooler leaked.

15/11/2013 - Called the local store in Perth that I bought the cooler from to let them know what happened.

16/11/2013 - Dropped the cooler and the graphics cards off to the store.

21/11/2013 - The store sent everything to the supplier in Perth for inspection.

6/12/2013 - I went into my local store and they gave me a refund for the cooler and 2 new graphics cards.

So all up about 3 weeks from bringing it to the store to having a replacement in my hand. The local store sorted out everything for me. I thought this was quite an acceptable time to wait and a lot better than the stuff I was told on various internet forums like that it would take 3 months and I would have to send it to Hong Kong etc.

Last edited by M00; 12-06-2013 at 01:08 PM.


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Old 12-06-2013, 07:21 PM
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Well I can tell you that Corsairs turn around time is not anywhere near 3 months. They really try to get those types of cases handled quickly. They know it's important to the end users. Even with a damage claim, most turn around times are less than a month total.

However I can totally see why you took the route you did.It would be a no brainier for me too. Where are you at in the land of OZ so anyone near you could possibly use the same place?
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Last edited by peanutz94; 12-06-2013 at 07:31 PM.


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