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Old 11-12-2019, 06:49 PM
Uaon Uaon is offline
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Default RMA keyboard dead backlight a year later

I bought My Corsair K70 lux RGB back in September 2017 from Corsair EU store, where I paid €159.99 while it was on sale, about a year later the keycaps became extremely lose and would come off from simply typing, so Corsair Kindly accepted RMA and cross shipped. Now again a year later and one of the backlights died so I contact Corsair again and spoke with a support rep called Adrian Monsalve, he kindly went through some steps to solve the problem before finally agreeing that yes, it’s a hardware issue. The agent then informed me ‘The warranty will be based on the original; purchase date. Having the product replaced doesn't refresh the 2-year warranty.’ It’s a completely new keyboard, why wouldn’t it??


Now keep in mind this led started fading a few months ago, it started during the summer but wasn’t too bad so I just lived with it, until over the past three months it got to a stage where its practically not lit at all. So yea I should have just asked for a refund with the original as the second didn’t last much longer and. So now I’m being shafted, because of product failure that was no fault of my own. I have used corsair products for two decades, but this marks my last. Not good enough.
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Old 11-13-2019, 01:35 AM
Apophis3 Apophis3 is offline
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1) Warranty periods start upon original purchase, because warranty service costs are part of the selling price of the device. When you got a replacement, you did not pay for it, and thus no warranty extension. All companies work this way, and understandably so.

2) Warranty claims are dated by the time you report the issue. If you waited 3 months to report, then the onus is on you. However, if you report an issue before warranty expires, and the condition exists after it expires, the company is still obligated to service it because you first reported the issue before expiration.

3) If you got 2 lemons, time to move on to another model.
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Old 11-13-2019, 09:26 AM
Uaon Uaon is offline
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Quote:
Originally Posted by Apophis3 View Post
1) Warranty periods start upon original purchase, because warranty service costs are part of the selling price of the device. When you got a replacement, you did not pay for it, and thus no warranty extension. All companies work this way, and understandably so.

2) Warranty claims are dated by the time you report the issue. If you waited 3 months to report, then the onus is on you. However, if you report an issue before warranty expires, and the condition exists after it expires, the company is still obligated to service it because you first reported the issue before expiration.

3) If you got 2 lemons, time to move on to another model.
I don't see how it's my fault when its a widespread issue, there are also statutory consumer laws that must be abided by when selling in Europe ie Sale of Goods and Supply of Services Act, 1980 regardless especially where defects are concerned. When selling here all consumer laws have to be abided by. Under Irish law, the limitation period is actually six years. If a fault arises within the first six months of purchase, it is presumed to have existed at the time of delivery and it is up to the seller to prove otherwise or provide remedies. After six months, the consumer may be requested to show that the lack of conformity (eg, a hidden defect) already existed at the time of delivery. The seller should first offer a repair or replacement (liaising with the manufacturer if necessary) and provide this free of charge. If this is not possible or fails to correct the problem, then the consumer may request a refund. This also affects online purchases.

Last edited by Uaon; 11-13-2019 at 09:31 AM.
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