Syberon Posted May 26, 2018 Share Posted May 26, 2018 I found that my Dark Core never charges battery to 100%. After 2 days of continuous charging (i worked in wired mode) it's still show 75% at iCUE dashboard right after cable disconnection. Also i tried to use Qi charger and it works the same - after charging to 75%, mouse stops to charge and charger show that charge is complete. I bought the mouse with defective battery and now need to RMA or is this a software bug? http://f23.ifotki.info/thumb/c474ff76321aea76d1ad0f179626068a5efb79309963104.png Link to comment Share on other sites More sharing options...
mce076 Posted May 27, 2018 Share Posted May 27, 2018 as far as i know its a software issue.. i had this at the start with CUE 2.24.50 but i have seen it show 100% when using the early access iCUE 3.2.87 Link to comment Share on other sites More sharing options...
Syberon Posted May 27, 2018 Author Share Posted May 27, 2018 as far as i know its a software issue.. i had this at the start with CUE 2.24.50 but i have seen it show 100% when using the early access iCUE 3.2.87 At this time i use iCUE 3.2.87 and it shows maximum 75%. CUE 2.24.50 doesn't have dashboard - where do you saw charge level in percents in this version? And another thing related to described issue - i can not determine when the battery is fully charged because it always shows the status of "charging" Link to comment Share on other sites More sharing options...
mce076 Posted May 28, 2018 Share Posted May 28, 2018 At this time i use iCUE 3.2.87 and it shows maximum 75%. CUE 2.24.50 doesn't have dashboard - where do you saw charge level in percents in this version? And another thing related to described issue - i can not determine when the battery is fully charged because it always shows the status of "charging" yep, the constant charging state and not showing when fully charged is annoying.. the other one i noticed is that when you plug in the cable to charge the notification light on the side is meant to show you its charging state.. except you have to turn off the mouse to see it (ie. pulsing green light to see its charging etc).. so ridiculous Link to comment Share on other sites More sharing options...
KG7suitedAce Posted July 4, 2018 Share Posted July 4, 2018 Just wanted to bump and say I have the same problem. iCUE Space shows only up to 75%. Could it be the fact that the actual software in iCUE only provides high, medium, low, so there is no percentage associated with a "high" reading? Link to comment Share on other sites More sharing options...
Blofeld2k Posted October 8, 2018 Share Posted October 8, 2018 has this been addressed? Link to comment Share on other sites More sharing options...
Blofeld2k Posted October 9, 2018 Share Posted October 9, 2018 Same here. Link to comment Share on other sites More sharing options...
Apophis3 Posted October 9, 2018 Share Posted October 9, 2018 Try using the mouse til it goes dead, and then recharge it via wired. Link to comment Share on other sites More sharing options...
Blofeld2k Posted October 12, 2018 Share Posted October 12, 2018 Check this: Link to comment Share on other sites More sharing options...
Zotty Posted October 12, 2018 Share Posted October 12, 2018 Can also confirm that my dark never charges above 75% as far as iCue is concerned. But its 3 green charge lights do fill up to all 3. i suspect iCue is the slightly confused member of this party my self. Link to comment Share on other sites More sharing options...
Apophis3 Posted October 12, 2018 Share Posted October 12, 2018 Same here. Still lasts as long as it should, so I believe it's an error on the software's end. If it was overcharging, the mouse would get very warm. Link to comment Share on other sites More sharing options...
Zotty Posted October 12, 2018 Share Posted October 12, 2018 Try using the mouse til it goes dead, and then recharge it via wired. bad advice dude...... its a Rechargeable Lithium-Polymer Battery. Ni-cads and the like used to to suffer 'memory' and to stop them holding poor charge due to large drain uses and /or partial charges they used to run them flat to 'refresh' them back in the day (lay mans terms alert) not the case with Lithium-Polymer.. these battery's LOVE partial charges.. they like to be topped up.. running them flat tends to make them eat them selves chemically. thus making the situation worse.. (iphone anyone?)... Link to comment Share on other sites More sharing options...
Zotty Posted October 12, 2018 Share Posted October 12, 2018 (edited) Same here. Still lasts as long as it should, so I believe it's an error on the software's end. If it was overcharging, the mouse would get very warm. over charging Lithium-Polymer is also very bad.. they don't like cold.. they don't like hot lol.... i assume there is a cut off circuit in the mouse as trickle charging is also a no no which i suspect is why iCue never gets the 'i'm full' command Edited October 12, 2018 by Zotty Link to comment Share on other sites More sharing options...
Apophis3 Posted October 13, 2018 Share Posted October 13, 2018 bad advice dude...... its a Rechargeable Lithium-Polymer Battery. Ni-cads and the like used to to suffer 'memory' and to stop them holding poor charge due to large drain uses and /or partial charges they used to run them flat to 'refresh' them back in the day (lay mans terms alert) not the case with Lithium-Polymer.. these battery's LOVE partial charges.. they like to be topped up.. running them flat tends to make them eat them selves chemically. thus making the situation worse.. (iphone anyone?)... The ACPI-like monitor component may appreciate being recalibrated by doing this, however. :) Draining the battery may recalibrate the battery monitor's readings. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted October 15, 2018 Corsair Employee Share Posted October 15, 2018 ^^^this. Allowing it to power cycle will probably correct it. I know it's not ideal, but it is usually a reading error. Link to comment Share on other sites More sharing options...
Blofeld2k Posted October 24, 2018 Share Posted October 24, 2018 No official word on this? Link to comment Share on other sites More sharing options...
Billaeon Posted January 11, 2019 Share Posted January 11, 2019 ::thread necromancy:: It's January of '19 and this issue does not yet seem to be addressed? I'm having the same issue regarding the "max value showing 75% in the iCUE dashboard". Can anyone on the Corsair team comment on (a) if this is being addressed and (b) when we can expect a fix? Link to comment Share on other sites More sharing options...
Apophis3 Posted January 11, 2019 Share Posted January 11, 2019 It's a software bug of iCUE, and it's not reporting a full charge. However, it IS fully charging. Been known for quite awhile, so you can just ignore it. Link to comment Share on other sites More sharing options...
Zotty Posted January 11, 2019 Share Posted January 11, 2019 it's not reporting a full charge. However, it IS fully charging. Been known for quite awhile, so you can just ignore it. Agree'd.. the devices LEDs show when fully charged. Link to comment Share on other sites More sharing options...
lxtwin Posted May 12, 2019 Share Posted May 12, 2019 Agree'd.. the devices LEDs show when fully charged. How long would you expect it to take? Mine has been charging for 9 hours and it still only shows 1 green pulsing light. Link to comment Share on other sites More sharing options...
Apophis3 Posted May 12, 2019 Share Posted May 12, 2019 How long would you expect it to take? Mine has been charging for 9 hours and it still only shows 1 green pulsing light. Source of charging? Cuz something is wrong, either bad source or battery isn't keeping a charge, or the electronics isn't keeping an accurate track. Link to comment Share on other sites More sharing options...
eugen Posted August 26, 2019 Share Posted August 26, 2019 Hello, i bought new (refurbished) Dark Core RGB SE, now i have it connected over USB cable for about 2 weeks constantly and iCUE is still just showing Status / Battery CHARGING It never shows something like Fully Charged, also it does not show any percentage, nowhere. I discharged it meanwhile 2x via wireless connection (iCUE was showing red low battery level), then charging over cable for many days and the status is always CHARGING I have only USB 3.1 ports on my laptop and the mouse is not hot. I don't know how to check exact % status or any LED status. I have latest iCUE version as well mouse firmware version. I bought this mouse to use it always connected over USB cable. To be used wirelessly occasionally when needed. Is this constant CHARGING status normal - is this the already discussed "software bug"? Can the always-on-cable usage destroy the battery sooner? Thank you. Link to comment Share on other sites More sharing options...
Apophis3 Posted August 27, 2019 Share Posted August 27, 2019 Yes, while the mouse is connected to power, it always shows "Charging". It's an iCUE limitation. Also, once fully charged, it reports 75%. Another iCUE issue. Link to comment Share on other sites More sharing options...
eugen Posted August 28, 2019 Share Posted August 28, 2019 Yes, while the mouse is connected to power, it always shows "Charging". It's an iCUE limitation. Also, once fully charged, it reports 75%. Another iCUE issue. That's really weird. Corsair Support wants to replace my mouse due to this. Link to comment Share on other sites More sharing options...
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